Key Account Manager (KAM)

Posted 3 Days Ago
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Mumbai, Maharashtra, IND
In-Office
Senior level
HR Tech • Marketing Tech • Professional Services • Consulting
The Role
Manage and grow enterprise accounts for IT products, infrastructure solutions, and related services. Responsibilities include driving revenue, identifying upsell and cross-sell opportunities, building stakeholder relationships, aligning solutions with client needs, coordinating with pre-sales and technical teams, tracking pipelines and account performance, and ensuring customer satisfaction and retention.
Summary Generated by Built In
Key Account Manager (KAM) – IT Sales

Enterprise Accounts | IT Products & Infrastructure

Location: Mumbai / Maharashtra
Experience: 4–7 Years
Notice Period: Immediate to 15 Days Preferred
About Closing Gap

Closing Gap is a growing workforce solutions partner supporting enterprises across India, the UK, and GCC with high-impact talent and business solutions.

Role Overview

We are hiring a Key Account Manager (KAM) to manage and expand enterprise client relationships within the IT products and infrastructure space. This role is focused on account growth, revenue expansion, and building long-term client partnerships.

The ideal candidate understands enterprise buying cycles, has hands-on IT sales experience, and can identify opportunities to drive consistent account growth.

Key Responsibilities
  • Manage and grow assigned key enterprise and corporate accounts
  • Drive revenue through IT products, infrastructure solutions, and related services
  • Build strong, long-term relationships with client stakeholders and decision-makers
  • Identify and execute upsell and cross-sell opportunities within existing accounts
  • Work closely with pre-sales and technical teams to deliver tailored solutions
  • Understand client requirements and align offerings to business needs
  • Track account performance, pipeline, and revenue growth
  • Ensure high levels of customer satisfaction and retention
Key Requirements
  • 4–7 years of experience in IT sales (hardware, software, or infrastructure solutions)
  • Strong understanding of IT products, infrastructure, and enterprise solutions
  • Proven experience managing enterprise or corporate accounts
  • Ability to drive revenue growth within existing accounts
  • Excellent communication, presentation, and client-handling skills
  • Experience working with cross-functional teams (pre-sales, delivery, support)
  • Mumbai-based or willing to relocate
Required Skills
  • Account Management & Growth: Ability to retain and expand key accounts
  • Upselling & Cross-selling: Identifying revenue opportunities within existing clients
  • Client Relationship Management: Strong stakeholder engagement and trust-building
  • Solution Selling: Ability to align IT offerings with client business needs
  • Sales Execution: Pipeline management, forecasting, and deal closure
  • Collaboration: Working effectively with technical and internal teams
What We Offer
  • Opportunity to manage high-value enterprise accounts
  • Exposure to diverse IT products and infrastructure solutions
  • Performance-driven incentives and career growth opportunities
  • Competitive compensation aligned with experience


Skills Required

  • 4-7 years of experience in IT sales, including hardware, software, or infrastructure solutions
  • Strong understanding of IT products, infrastructure, and enterprise solutions
  • Proven experience managing enterprise or corporate accounts
  • Ability to drive revenue growth within existing accounts
  • Excellent communication, presentation, and client-handling skills
  • Experience working with pre-sales, delivery, support, and other cross-functional teams
  • Mumbai-based or willing to relocate
  • Immediate to 15-day notice period preferred
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The Company
17 Employees
Year Founded: 2024

What We Do

The Closing Gap is a Trivandrum-based business-solutions company serving individuals and organizations. It provides integrated business services, career-growth support, resume writing, career consultations, interview preparation, recruitment and talent support, digital-presence management, business strategy and operations, and content creation and marketing. Its mission is to bridge gaps, unlock potential, and help clients develop careers, strengthen brands, and scale businesses through tailored, results-driven solutions.

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