Key Account Manager (KAM)

Posted 5 Hours Ago
Be an Early Applicant
New Delhi, Delhi, IND
In-Office
Expert/Leader
Aerospace
The Role
Owns account strategy and aircraft sales for assigned civil and public-sector markets across South Asia. Leads sales campaigns, develops qualified leads, negotiates contracts, manages forecasts and CRM data, achieves booking and financial targets, and oversees cash collection through aircraft delivery. Coordinates cross-functional campaign teams, maintains customer relationships, provides market intelligence, drives customer satisfaction, and supports business development, compliance, and AML/KYC activities.
Summary Generated by Built In

Job Description:

Mission

  • Responsible for overall strategy and sales of Aircraft and Support & Services for the assigned accounts, both direct (Central and CC) for Civil & Para public markets in India, Nepal, Bhutan, Bangladesh, Sri Lanka and Maldives (country as assigned).

  • Lead and/or participate to the Front Office team for assigned accounts.

  • Develop and execute Sales strategies and conduct all aircraft sales activities for her/his accounts, including cash collection.

  • Take accountability to generate new qualified leads to convert them into bookings and also ensure smooth delivery (Entry Into Service) of the aircraft.

  • Prepare and execute a dynamic strategy for the assigned country and market segment.

  • Apply the commercial policy.

  • Achieve booking targets and financial objectives (Gross Margin, Down payments, Cash collection) for the assigned accounts.

  • Lead the "Integrated Campaign Team," ensuring seamless alignment between Legal, Finance, Engineering and other internal and external stakeholders. 

  • Capability to resolve complex topics and be fully autonomous. 

Key Skills Required

  • Proven 10+ years of experience with at least 5 years of experience in Sales.

  • Must have proven experience in Sales in India and / or South Asia region.

  • Must have proven experience in developing and implementing successful sales strategies in India and South Asia region.

  • Prior experience in Aviation industry preferred.

  • Strong negotiation skills, stakeholder management and customer centric mindset.

  • Prior experience in managing high value contracts.

  • Proficiency in managing sales cycles from lead generation to contract closure and aircraft delivery.

  • Capability to lead commercial recovery strategies during regional economic downturns or geopolitical instability.

Responsibilities

Policy & Process

  • Apply commercial, pricing and distribution policies & processes (ex: sales funnel, demand management).

  • Apply procurement and G&H process in anticipation for efficient and timely execution without deviations.

Forecast

  • Develop and submit to Head of Sales Sub-Region accurate forecast, for the assigned accounts

  • Responsible for the accuracy and currency of data in CRM tools

Offers & Sales

  • Responsible for Sales campaigns for assigned accounts as per her/his mandate, both direct (Central and CC) including achievement of financial objectives (Gross margins, Down payments and Cash collection).

  • Lead the Integrated Campaign Team, where applicable.

  • Support the preparation of winning offers with accurate sales inputs – capture plan, sales strategy, strategic paper, win price, drivers to customer satisfaction - based on market knowledge.

  • Negotiate and conclude contracts within the delegated mandate.

  • Responsible for cash collection.

Customer relation

  • Lead and/or participate to the Front Office team (Clear & Efficient Front Office) for the assigned accounts.

  • Be the voice of the company to the customer and external stakeholders (ONE VOICE which is ALIGNED to Internal team/ management and Airbus Values).

  • Provide global market intelligence and competitor activity report.

  • Be the voice and the face of the company with external stakeholders.

Customer Satisfaction

  • Responsible for the identification and measurement of all Sales drivers of Customer Satisfaction for the assigned accounts.

  • Responsible for the continuous improvement of Customer Satisfaction with regards to Sales activities for the assigned accounts, in line with the Regional Customer Satisfaction Plan.

Business Development

  • Lead / participate along with BD team to prepare and execute strategy to unlock the assigned developing / underdeveloped market segment with clear milestones and timelines.

  • Support implementation of AH or Regional Business Development initiatives. Provide return of experiences.

BDSI, Business Ethics & Compliance, AML/KYC

  • Apply Airbus Helicopters policy.

  • Contribute to BDSI and AML/KYC Files preparation.

Team (Goals)

  • Create synergies - displaying high team spirit and WE ARE ONE values.

  • Contribute towards combined goals wherever applicable to win a campaign / strategy implementation.

  • Demonstrate, encourage and develop Airbus Leadership Model behaviour's and ways of working within teams.

  • Promote and live by the Airbus Values.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Sales, Marketing & Commercial Contracts

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Skills Required

  • 10+ years of professional experience
  • At least 5 years of sales experience
  • Proven sales experience in India and/or the South Asia region
  • Experience developing and implementing successful sales strategies in India and South Asia
  • Strong negotiation skills
  • Stakeholder management experience
  • Customer-centric mindset
  • Experience managing high-value contracts
  • Experience managing sales cycles from lead generation through contract closure and aircraft delivery
  • Ability to lead commercial recovery strategies during economic downturns or geopolitical instability
  • Prior aviation industry experience

Airbus Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.

  • Healthcare Strength Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
  • Retirement Support Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
  • Leave & Time Off Breadth Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.

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The Company
HQ: Toulouse
52,655 Employees
Year Founded: 2014

What We Do

Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.

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