Key Account Manager, Harvey Norman

Sales

Permanent

Job Description

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About The Role

The Key Account Manager is a national role responsible for the management and development of the EHP business within Harvey Norman. You will develop and drive joint business plans to ensure the achievement of set revenue, profit and market share KPIs. Your business strategies and investment will align with the EHP commercial agenda and include designated Electrolux brands, categories and products.

You will demonstrate an ability to analyse sales and market data to identify opportunity or risk and build business case recommendations which will influence market performance and or retail negotiations.

You will be responsible to effectively communicated the business plan to the field sales team to maximise revenue and profit potential through execution excellence.

What You'll Do

• You will own the relationship with your key customers including all communication, planning, administration and execution to deliver results within your retail accounts. 

• Ensure that our customers have clear sales and marketing plans aligned with the EHP corporate direction which delivers growth in strategic categories. You will collaborate and communicate internally with multiple departments within the business to drive the results including marketing, demand flow, category, training as well as the state sales teams to ensure successful execution of your plans down to store level.

• Actively seek out critical information that influences the performance of EHP products in stores, understand competitor activity and market dynamics to ensure EHP remains relevant and on course to deliver sales revenue, profit and market share KPI’s.

• Internal alignment will be key to your success, and you will create and distribute regular communication via various platforms to the EHP state sales team for successful implementation at store level.

• Conduct regular, scheduled business meetings with your customers which will incorporate performance reviews against sales, volume, forecast, marketing investment and promotional objectives. 

• Administrative tasks including price list management both internal and external, internal price and rebate system management, credit claim reconciliation, management and reconciliation of accruals where required and business cases preparation for investment with your key customers.

• Utilise multiple business inputs to proactively identify opportunities, issues and upcoming challenges. i.e. retailer SOH and sell thru data, Cognos reporting, forecast achievement reports, customer market share data as well as general market information.

Who You Are

• You have a proven track record of success as a National Key Account Manager or National Account Executive

• Experience working in Consumer Appliances/Electronics/Whitegoods or FMCG industries

• Experience working with Harvey Norman in some capacity is advantageous.

• Well-developed communication skills, both written and verbal

• You are customer centric, you have a desire to identify and meet the needs of your customers

• Results driven and love to influence for results at all levels

• You love to plan and own the process from plan to implementation

• Ability to seek, digest and develop insights from data and are comfortable with analytical work

• A proven negotiator who can create and maintain strong relationships at a senior level

Core Competencies

• Ambitious - You always strive for better, in your work and for your future

• Analytical and Numerate - You can balance commercial considerations without compromising on quality, evaluating the data to inform decision-making and continuous improvement

• Collaborative - You build trust, good working relationships and communicate effectively with your colleagues and across functions

• Expert - You not only know your area of expertise, you’re passionate about it and how it can enable and support people to work better and achieve more

• Growth - You love to explore new ideas and drive continuous improvement, not only to do your best work but to develop your capabilities and acquire new skills.

• Influential - You have a vision and a purpose, and you can inspire and influence others to not only share it but apply their abilities to achieving it.

• Leader - You have a vision and a purpose, and you can inspire and influence others to not only share it, but apply their abilities to achieving it

• A strategic thinker - You can join the dots to take us from where we are to where we want to be, mapping the clear routes and strategies essential to achieving our goals.

Why work for Electrolux?

• Work with Global Market Leading Brands

• Health and Well-being initiatives

• Friends & Family Discounts

• CARE Day (additional leave)

• Picnic Day in NSW

• Continued Progress on Diversity & Inclusion

• Living our Sustainability Commitment

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you!

Find out more on www.electroluxgroup.com