Key Account Manager (f/m/d) Region NRW

As a Key Account Manager at mobile.de, you are the central point of contact and trusted partner for our most important dealer customers in your region. You build lasting relationships, understand your customers’ business in depth, and create real value – by connecting the right products and solutions to the right needs at the right time.
You bring a genuine passion for the automotive world and a strong commercial mindset. You work closely with dealers to help them grow their business on mobile.de, and you bring valuable market insights back into our organisation. This role is for someone who enjoys being on the road, thrives in customer-facing environments, and takes pride in the quality and impact of their work.
Job requirements

• 5+ years of experience in key account management, sales, or a customer-facing commercial role
• Background in automotive retail, vehicle dealerships, or automotive-adjacent services (e.g. financing, leasing, fleet management, or dealer solutions) – you understand how dealerships work and what matters to them
• Strong relationship-building skills – you connect naturally with people at all levels of an organisation
• Solid analytical skills – you are comfortable working with performance data and using it to guide conversations
• A structured, self-organised approach to managing a regional portfolio of accounts
• A consultative mindset – you listen first, then advise
• Willingness to travel regularly within your region (Nordrhein Westfalen)
• Fluent in German; business English is a plus

Job responsibilities
Customer Partnership & Relationship Management

• Serve as the primary contact for a defined portfolio of key dealer accounts in your region
• Build strong, trust-based relationships across all levels of the customer organisation
• Understand your customers’ business goals, challenges, and opportunities in depth
• Conduct regular on-site visits to maintain close dialogue and act as a reliable partner

Account Development & Growth

• Identify growth opportunities within your accounts and develop tailored plans to realise them
• Actively drive product adoption and help customers get the most out of the mobile.de platform
• Support customers in improving their online presence, listing quality, and performance on mobile.de
• Manage contract renewals and upselling conversations in a consultative, customer-centric way

Consultative Customer Dialogue

• Prepare and lead structured customer appointments with clear objectives and outcomes
• Use performance data and market insights to enrich conversations and support customer decisions
• Offer relevant recommendations based on a solid understanding of each customer’s situation
• Follow up consistently and ensure agreed actions are implemented

Market & Competitive Awareness

• Stay informed about developments in the automotive retail market and the competitive landscape
• Understand trends relevant to your customers – such as digitalisation, pricing dynamics, and inventory shifts
• Share customer feedback and market intelligence with internal teams to inform product and strategy

Collaboration & Internal Alignment

• Work closely with internal teams – including product, marketing, and customer success – to deliver the best outcomes for your customers
• Represent the voice of your customers internally and help shape how mobile.de evolves its offering
• Maintain accurate and up-to-date records of account activities and pipeline in CRM tools

What Success Looks Like
We believe the best KAMs are measured not just by revenue, but by the value they create for their customers. In this role, you will be successful when:

• Your customers trust you as a reliable partner and first point of contact
• Your portfolio grows sustainably – in revenue, product usage, and relationship depth
• Your customers perform better on mobile.de because of your partnership
• Your internal stakeholders value the market insights and feedback you bring

Benefits
Working at mobile.de comes with its perks! Enjoy the following benefits (some of many):

• Rewards: competitive base salary and participation in the company’s incentive programs.
• Plan for the Future: On top of the statutory retirement insurance, we offer a competitive company pension scheme.
• Team-Building: Regular team and company events offer the opportunity to network and learn from each other.
• Learning & Development: Keep growing with access to coaching, learning platforms and resources.
• Mobility: Stay mobile with a monthly transportation allowance.
• Enjoy working: Our well-equipped office supports focused work and teamwork – plus inviting social zones where colleagues can relax and connect.
• Flexible working: a hybrid approach with the option to work abroad for a set number of days per year.
• Wellbeing: confidential employee assistance and support services available to employees and their immediate families.
• Family support: enhanced parental leave and family-friendly policies to support all parents and careers.

Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. Every day you will have the opportunity to make a huge difference for our users, customers as well as shape the future.
Embracing AI: We’re at the forefront of integrating cutting-edge AI technologies into our operations. Being part of mobile.de you will work with and learn about AI tools, contributing to projects that leverage AI to enhance efficiency, improve customer experiences, and drive our mission forward. With an AI-first mindset, we foster a culture of continuous learning and experimentation, empowering our team  to explore and apply AI in meaningful ways for the company and themselves.
Connection and Inclusion: Our culture is the glue that holds us together. We believe in making meaningful connections and creating an inclusive atmosphere with lots of opportunities to connect both in your day to day work and through social team activities (online and offline).
mobile.de is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. 
(*Source: mobile.de Google Analytics Tracking, average per month January to December 2025)