Key Account Manager, End Customer

Posted Yesterday
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Sydney, New South Wales, AUS
In-Office
Mid level
Information Technology • Security
The Role
Manage strategic relationships with large end-customer accounts, identify new business opportunities, develop account plans and targets, coordinate internal sales and technical resources, and deliver solutions sales presentations and proposals. Build long-term partnerships, maintain customer documentation, track KPIs, prepare reports, and represent the company at trade shows, seminars, webinars, and promotional activities. The role requires travel and strong communication, negotiation, organizational, and networking technology knowledge.
Summary Generated by Built In
Job Title
Key Account Manager, End Customer

Job Description

As our Key Account Manager, you will work directly with, and manage our long-term relationships with our large account customers, managing their complex needs and priorities.


You will be responsible for the strategic management of their accounts with the goal of deepening the Axis relationship.


You will be involved in solutions sales and the implementation of accounts, including presentations, and proposals to decision makers and site management.


You will build a team around the end customers and coordinate all resources and communication between sales, business development, marketing and technical assistance. Ensuring that end customer documentation is managed and maintained.


You will spend meaningful time engaging with clients and building new and existing relationships to create trust, share product knowledge and be solutions focused.


This position is based in Sydney, and there will be a requirement to travel.


Key responsibilities will include:

  • Work directly with our established key focused accounts and seek new business opportunities
  • Maintain long-term partnerships with both focused and development accounts
  • Develop clear business plans for the End-customers’ accounts or another portfolio as designated aligned with business strategy
  • Set annual targets on each account and continuously follow up on set KPI’s
  • Actively participate in trade shows, seminars, webinars and other promotional sales activities
  • Prepare reports for new and key focused accounts

Profile (Requirements for this job)


Qualification and Experience

  • Bachelor’s degree in business or equivalent
  • Significant experience in a similar sales position / sales target achievement’s
  • Strategic thinker, with strong communication, presentation, and interpersonal skills
  • Experience working autonomously and as part of a team in a fast-paced environment.
  • Experience in building lasting relationships and working with consultants and segment customers (desirable)
  • Desirable to have worked with hardware and/or software products.    
  • Good organizational skills, and able to handle multiple priorities.    
  • Good knowledge of IT networking, IP-based technologies, and applications (desirable)
  • Good knowledge of Salesforce (desirable)
  • Pro-active self-motivated team player
  • Strong negotiation skills
  • Being a bearer of our company culture.

Type of EmploymentPermanent Employment

Posting End Date2026-11-29

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter and safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.


With around 6,000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.


Let´s create a smarter and safer world


For more information about Axis, please visit our website www.axis.com.

Listen to Axis Communications Playlist

Skills Required

  • Bachelor’s degree in business or equivalent
  • Significant experience in a similar sales position and achieving sales targets
  • Strong communication, presentation, and interpersonal skills
  • Ability to work autonomously and as part of a team in a fast-paced environment
  • Experience building lasting relationships and working with consultants and segment customers
  • Experience with hardware and/or software products
  • Good organizational skills and ability to manage multiple priorities
  • Knowledge of IT networking, IP-based technologies, and applications
  • Knowledge of Salesforce
  • Strong negotiation skills
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The Company
HQ: Chelmsford, MA
4,363 Employees
Year Founded: 1984

What We Do

Axis enables a smarter and safer world by creating solutions for improving security and business performance. As a network technology company and industry leader, Axis offers solutions in video surveillance, access control, intercom, and audio systems. They are enhanced by intelligent analytics applications and supported by high-quality training. Axis has around 4,000 dedicated employees in over 50 countries and collaborates with technology and system integration partners worldwide to deliver customer solutions. Axis was founded in 1984, and the headquarters are in Lund, Sweden. For more information, visit www.axis.com. Experiencing technical difficulties with www.axis.com? Visit: https://status.axis.com.

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