Key Account Manager - BlueCross BlueShield of South Carolina/PAI Division

Summary
 Manages all functions of a national account working closely with all operations and support functions to anticipate and satisfy client needs.
Description
 

Logistics: Planned Administrators Inc. (PAI) - one of BlueCross BlueShield's South Carolina Subsidiary companies.

Location: This is a full-time position working (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need to work overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229.

What You Will Do:

• Responsible for the successful implementation of new clients, working with Sales Directors on the successful transition from Sales to Account Management.

• Works with Partner Plan Counterpart on overall strategy and any Request for Proposal (RFP) or bid activity for each assigned account.to assure client retention.

• Works with Partner Plan Counterparts on RFPs and bids for existing accounts to assure retention. Uses consultative sales techniques to upsell and expand the product, program and service offerings to assigned clients in accordance with the client specific strategy and identified needs.

• Completes the financials for all new and renewing clients in the group library.

• Partners with the Medical Director and Clinical Analytics to provide advanced analysis on the cost and utilization patterns of clients.

• Responsible for translation of current benefits and benefit modifications through the development of accurate reporting for each client’s benefits plan(s).

• Quality assures the work of team members on the benefit configurations in the system.

• Works with team members, Partner Plan Counterparts and internal resources to provide solutions to escalated client concerns and complex client management issues.

• Provides Value Added Consultation to Partner Plan Counterparts by being the Subject Matter Expert on products, services and programs as well as initiatives that may cross over multiple local plans.

• Helps mentor Service Reps assigned to his/her Book of Business.

• Shares best practices with colleagues in account management.

To Qualify for This Position, You'll Need the Following:

• Required Education: Bachelor's Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.

• Required Work Experience: 5 years in a sales/account management environment in as an account manager/executive or professional level Service Representative role or in a professional role in an area which supports client management.

• Skills and Abilities: Ability to develop/maintain effective relationships with groups, agents, and potential customers.

• Knowledge of marketing principles, techniques, and the marketplace. Effective presentation and customer service skills.

• Analytical or critical thinking skills.

• Ability to persuade, negotiate, and influence others.

• Excellent written and oral communication skills.

• Excellent presence in client facing situations.

• Ability to work independently and manage priorities. Ability to work collaboratively.

• Required Training: SC Life and Health License (within 6 months of hire)

We Prefer That You Have The Following:

• Previous account management experience

• Strong leadership skills to manage internal and external continuants

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.