Key Account Manager (Digital), APAC

Purpose:

The Digital Account Manager for the Fintech Vertical is responsible for driving revenue growth, managing key partner relationships, and supporting the development and execution of digital insurance propositions across leading fintech platforms. This role is accountable for delivering commercial, operational, and strategic KPIs by working together with Partners, Regional and Local counterparts to actively manage our partner portfolio.

Responsibilities:

Strategic Planning & Partner Portfolio Management 

Partner P&L 

• Accountability and delivering committed partner production and profitability as per Annual Business Plan

Opportunity Identification

• Proactively identify and evaluate potential digital partnership opportunities that align with corporate strategic goals.

Strategic Framework

• Develop and refine the strategic framework for partnerships, ensuring alignment with overall business objectives.
• Work together with Local counterparts to ensure key Digital Partnerships 1) have a growth plan in place, defining product roadmap, marketing campaigns, OKR/KPIs and other items as needed; and 2) are closely monitored for performance.
• Develop trusted relationships with Local counterparts and Digital Partners across APAC to support the implementation of growth plans. 
• Serve as the key point of contact for all partner account management matters.
• Forecast and track key account management metrics, such as quarterly sales targets.

Revenue Growth

• Work together with Local counterparts, Product Managers, Data Analysts and Digital Marketing & Growth colleagues to drive revenue growth, with clear strategies for new products and existing proposition optimization.  
• KPI Development: Establish and monitor key performance indicators (KPIs) to assess the success of partnerships and initiatives.
• Data Analysis: Conduct regular analysis of partnership performance data to derive insights and recommend adjustments for improved outcomes.

New Business 

• Drive New business development opportunities identified by markets, or via events from supporting pitches to partner onboarding. 

Knowledge sharing, upscaling the organization

• Help to institutionalize knowledge from different Partnerships and countries across the organization, being known as the “go-to” person for best practices across Digital Partnership Account Management and Growth.

Project Management Oversight 

• Implementation Oversight: Work closely with Vertical PO and PM to ensure timely delivery of committed initiatives, resolve or escalate to ensure committed roadmaps are delivered 

• Proven experience in digital platforms such as e-wallets, consumer credit, digital banking, financial services, or digital brokerage, with a strong track record of driving commercial outcomes and revenue growth.

• Foundation in consumer marketing, marketing communications, and/or advertising, with demonstrated ability to translate insights into actionable commercial strategies in collaboration with Growth teams 

• Strong stakeholder management and collaboration skills, with experience influencing and aligning multiple functional areas to achieve business objectives.

• Knowledge of, or hands-on experience in, the insurance industry is highly advantageous, especially in a commercial or partnership-driven context.

• Highly motivated, independent, and exceptionally organized, with a clear commercial orientation and a focus on delivering measurable business results.

• Meticulous attention to detail and the ability to thrive in ambiguous, fast-evolving environments with minimal supervision, always keeping commercial priorities in focus.

• Demonstrated leadership and initiative in fast-paced settings, with a bias for action and a strong sense of ownership over commercial deliverables.

• Excellent communication skills, able to clearly articulate ideas, concepts, and commercial recommendations to both internal and external stakeholders.