The Key Account Manager is responsible for managing, developing, and retaining a portfolio of enterprise clients and prospects (organizations with more than 250 employees). Acting as a strategic partner, the role focuses on building long-term relationships, driving value, and supporting business growth.
Responsibilities- Manage and grow an existing portfolio of high-potential enterprise accounts
- Identify and acquire new strategic clients
- Identify growth opportunities (upsell, cross-sell)
- Build strong relationships with key decision-makers (C-level, IT or purchase Directors, Finance Directors, etc.)
- Understand client needs and business challenges to propose relevant solutions
- Anticipate churn risks and implement retention strategies
- Lead contract negotiations and manage framework agreements
- Track and report on key performance indicators (revenue, margin, pipeline, conversion rates)
- Contribute to overall sales targets and company growth
- Work closely with internal teams (BID management, Pricing desk, Sales Support, Presales and Consulting etc.)
- Contribute to the development of tailored solutions for enterprise clients
- Ensure successful delivery and implementation of client projects
- Master’s degree (Business School, University, or equivalent)
- Minimum 5 years of experience in key account management in IT or Printing Industry or B2B sales
- Proven experience managing complex sales cycles and senior stakeholders
- Mother Tongue French and English: Fluent, german a Plus
- Strong sales and negotiation skills
- Strategic thinking and analytical capabilities
- Excellent communication and interpersonal skills
- Ability to manage multiple projects independently
- Proficiency with CRM tools and reporting systems
- Leadership and proactivity
- Customer-centric mindset
- Resilience and results-driven attitude
- Team player
Contact person:
Aurelia Adamo
HR Business Partner
Skills Required
- Master's degree
- Minimum 5 years of experience in key account management
- Fluent in French and English, German a plus
- Strong sales and negotiation skills
- Proficiency with CRM tools
What We Do
Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment, industrial equipment and information systems. Canon’s extensive range of products includes production printers, multifunction office systems, inkjet and laser printers, cameras, video and cinematography equipment, network cameras, medical systems and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalized to become a worldwide industry leader in professional and consumer imaging systems and solutions. With approximately 180,000 employees worldwide, the Canon Group includes manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia. Visit the Canon Inc. website at: global.canon
