Key Account Leader Softlines

Company Description

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality

Job Description

Reporting directly to the Key Account Manager for Softlines products, you will do everything to ensure that our inspection programs consistently exceed our clients’ expectations and maintain the highest standards of service quality.

Your main responsibilities will be to:

• Review and follow up the assigned Key Accounts (clients) for Softlines goods: ensuring that clients’ requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented.
• Implement, execute, and measure Key Performance Indicators to drive projects and ensure a timing delivery and reliability of QC results;
• Apply solution to enhance QIMA's quality of service by maintaining a low claim rate of clients.
• Efficiently communicate with different internal teams (sales, back-office, frontline) as well as clients’ key contacts;
• Support pre-sales inquiries as well as clients’ meetings with our operations experts;
• Educate yourself on industry requirements and foster the transference of knowledge to team members for continually improving inspection protocols;
• Assume a proactive role to lead a structure of 3 to 4 people (Leaders, Supervisors and Specialists).

Qualifications

In order to succeed in this role, you must ideally have:

• At least 3-5years’ work experience in quality control
• A manufacturing and processes improvement experience in an apparel factory would be ideal.
• Excellent spoken and written English; French (spoken) and other additional languages is a plus.
• A Bachelor’s Degree (preferred but is not a prerequisite) in Textile, Garment, Supply Chain, or relative major;
• Advanced skills in Microsoft 365 (Excel, Powerpoint, Outlook, etc.)
• Data analysis experience
• Previous experience using ERP, SAAS or similar platform a plus
• Outspoken personality, appreciable Interpersonal skills
• Ability to work in a multicultural environment
• Good time management, enabling you to work to tight deadlines.