Company Description
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.
We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?
Job DescriptionRole Summary:
A dynamic support role focused on enhancing the efficiency, structure, and data-driven performance of the Key Accounts (KA) team. The Intern will leverage automation, process improvement, and effective communication to ensure the reliability of KPIs, streamline workflows, and elevate the overall service delivery for our clients.
Expectations:
Automatising the tracker and KPIs tools of the KA team to obtain reliable results on their KPIs.
Helping to review audit reports (2 reports per week) and sending the alert emails in case of Non-conformities for a French account
Helping the KA leader to bring structure to his projects, clarifying each step of the processes.
Supporting the KA Leader to Implement, execute, and measure Key Performance Indicators to drive projects and ensure timing delivery and reliability of results.
Efficiently communicate with different internal teams to make sure that every detail is being considered for our Key Accounts.
Educate yourself on industry requirements and foster the transference of knowledge to team members for continually improving Audit protocols.
- Champion an AI-first mindset by promoting the use of AI tools and technologies in day-to-day operations and encouraging experimentation and adoption of AI-driven solutions to improve efficiency, strengthen processes, and elevate service quality.
Side Project -> improving the workflow of the KA:
- Conducting a gap Analysis:
- what information does client/Sales in Charge (SIC)/KA need?
- what is in QIMA system?
- what is in the trackers?
- Review of the workflows:
- Simplification of the different systems to only keep needful information
- Providing the needful information in an actionable way for KA and SIC
- Objectives:
- Increased efficiency of coordinators works by removing wastes time and duplication of work
- Reduce demand of coordination information/status by email to the strict minimum
A genuine enthusiasm for Artificial Intelligence and its practical applications in operations, quality control, or client management; experience leveraging AI tools to improve productivity and decision-making is a strong plus.
Additional Information
Skills Required
- Automate trackers and KPI tools to produce reliable KPI results
- Review audit reports (approximately 2 per week) and send alert emails for non-conformities
- Support KA Leader in structuring projects and clarifying process steps
- Implement, execute, and measure Key Performance Indicators to drive projects and ensure timely delivery
- Communicate efficiently with internal teams to coordinate account details
- Learn and transfer industry requirements to improve audit protocols
- Enthusiasm for AI and experience leveraging AI tools to improve productivity (strong plus)
What We Do
QIMA is more than a testing, inspection, certification, and compliance company: We are on a mission to offer clients smart solutions to make products consumers can trust. With a global reach spanning 100+ countries, QIMA serves the consumer products, food and life sciences industries, supporting more than 30,000 brands, retailers, manufacturers and food growers. The company combines on-the-ground expertise with digital solutions to bring accuracy and visibility for quality, safety and compliance data. What sets QIMA apart is its unique culture: 5,000 employees live and make decisions every day by the QIMA Values. With client passion, integrity, and a commitment to making things simple, QIMA continues to disrupt the Testing, Inspection and Certification industry
