The Role
Owns strategic client relationships in the finance and banking sector, serving as the primary contact for communications, meetings, and issue resolution. Develops account plans, drives retention, account expansion, and revenue growth, and identifies new service opportunities. Leads and coaches the Account team while coordinating with planning, creative, content, and events functions to deliver client projects. Reports client status and commercial opportunities to the CEO.
Summary Generated by Built In
ACG_3785_JOB
Our client, who is a fast growing marketing agency in Vietnam, is looking for a qualified talent to join their firm.
- Take direct ownership of and manage relationships with a portfolio of strategic clients in the Finance and Banking sector according to the agreed account transition plan.
- Build and maintain strong relationships with stakeholders at multiple levels, from operational teams to senior leadership, while effectively navigating complex organizational structures and stakeholder dynamics.
- Act as the primary point of contact for client meetings, ongoing communications, and issue resolution, ensuring consistently high service quality and client satisfaction.
- Develop comprehensive Account Plans for key clients, proactively identify evolving business needs, and uncover opportunities to expand services within existing accounts.
- Take direct accountability for client retention, account growth, and revenue performance across the assigned portfolio.
- Lead, coach, and develop the Account team to strengthen overall capability and performance.
- Collaborate closely with Planning, Creative, Content, Event, and other relevant functions to ensure high-quality and timely project execution.
- Provide regular updates to the CEO on client status, revenue performance, and potential business development opportunities.
Requirements
- At least 8 years of experience in communications or advertising agencies, or in Marketing and Communications, including a minimum of 3 years at Account Director, Senior Account Manager, or an equivalent level.
- Proven experience directly managing and developing key accounts involving multiple levels of stakeholders.
- Strong track record in client retention, account expansion, and revenue growth.
- Demonstrated experience in managing, coaching, and developing Account teams.
- Strong capabilities in client management, communication, presentation, and negotiation. Excellent Vietnamese communication and presentation skills are required, together with good conversational English.
- Strong commercial mindset with the ability to understand client needs and translate them into opportunities for service expansion and business growth.
Preferred Qualifications
- Experience working with clients in the Finance and Banking sector is highly preferred, particularly organizations with multi-layered approval processes and complex decision-making structures.
- An established network with Marketing, Communications, or Brand teams within banks is a strong advantage.
- Good understanding of regulations related to financial and banking communications, as well as personal data protection requirements.
- Experience coordinating high-level programs, executive events, or external affairs activities is preferred.
Benefits
- Competitive compensation package with performance-based incentives.
- Full statutory Social Insurance and Health Insurance coverage, together with a 13th-month salary in accordance with company policies.
- Opportunity to work directly with major clients across multiple industries, particularly leading banks and financial institutions.
- Clear opportunities for advancement into senior management positions as the company continues to expand.
Contact: Quynh Anh Nguyen
Due to the immense number of applications, only shortlisted candidates will be contacted.
Due to the immense number of applications, only shortlisted candidates will be contacted.
Skills Required
- At least 8 years of experience in communications or advertising agencies, or Marketing and Communications
- At least 3 years at Account Director, Senior Account Manager, or equivalent level
- Experience directly managing and developing key accounts with multiple stakeholder levels
- Track record in client retention, account expansion, and revenue growth
- Experience managing, coaching, and developing Account teams
- Strong client management, communication, presentation, and negotiation skills
- Excellent Vietnamese communication and presentation skills
- Good conversational English
- Strong commercial mindset and ability to identify service expansion and business growth opportunities
- Finance and banking sector client experience
- Established network with Marketing, Communications, or Brand teams within banks
- Understanding of financial and banking communications regulations and personal data protection requirements
- Experience coordinating high-level programs, executive events, or external affairs activities
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The Company
What We Do
Aloha Consulting Group (ACG) is a consulting firm specializing in digital transformation, technology, marketing, investment, and financial services. Its mission is to make finding rewarding jobs easier and to be a leading firm in Southeast Asia by leveraging human elements and technology.
