Who We Are:
Steve Madden is a global fashion company known for its innovative, trend-driven footwear, accessories, and apparel. Founded in 1990 in Queens, New York, the company has grown from a footwear startup into a globally recognized fashion organization with a portfolio of leading brands, including Steve Madden, Kurt Geiger London, Dolce Vita, Betsey Johnson, Carvela, Blondo, and ATM.
With a presence in more than 80 countries, Steve Madden operates across wholesale, retail, e-commerce, licensing, and private label businesses. The company is driven by creativity, individuality, and a fast-paced entrepreneurial spirit, bringing fashion-forward products to consumers around the world.
General Summary
Betsey Johnson is an iconic American fashion brand celebrated for its bold, whimsical, and distinctive designs. Founded in 1978, the brand is rooted in creativity, individuality, and self-expression, offering footwear, handbags, apparel, jewelry, and accessories designed to make a statement. As part of the Steve Madden portfolio, Betsey Johnson continues to bring its playful and rebellious spirit to fashion while inspiring customers to embrace their individuality.
Reporting directly to the President of Betsey Johnson, the Key Account Coordinator will support the Key Account Associate and broader sales team in driving business, maximizing sales opportunities, and building strong, profitable customer relationships. Supporting the Wholesale Footwear business, this is an exciting opportunity for a fashion-savvy and motivated individual looking to launch their career in sales. The ideal candidate is eager to learn, highly collaborative, and thrives in a fast-paced environment where no two days are the same.
Key Responsibilities
- Gather, document, and analyze weekly selling performance. Sending weekly selling deck to entire brand team.
- Assist the Key Account Associate on all Major Department store business needs
- Conduct localized store visits and provide insight to Key Account Associate and brand President
- Partner with Account Executives on Von Maur, DSW, Belk, HSN, Revolve and Anthropologie to analyze business, offer suggestions on driving sales and grow market share
- Assist the team with drop ship set up forms /copy forms, work with customer service regarding drop ship feeds and monitor sites to ensure all styles are live and pricing updated throughout the season
- Assist Key Account Associate on all business needs – Preparing reports, helping in market appointments, sample coordination, etc
- Investigate and contact potential new accounts for Betsey Johnson
- Attend sales meetings with sales team on and off site
- Travel to trade shows and assist sales reps and Key Acct Associate with sample shipping, set up and breakdown of the booth as well as appointments while professionally representing the brand
- Assist team in setting up the NYC showroom for market and other appointments
- Communicate with accounts, sales reps and vendors to maintain excellent customer relations.
- Informing customers of product and order information
- Able to manage multiple projects and deadlines with support and resources as needed
- Perform other duties and special projects as assigned
- Create and maintain Line Sheets for Market as well as ATS on a constant basis
- Support the team as a showroom coordinator by maintaining the NYC showroom owning sample shipping, showroom set up for market weeks, as well as customer style outs and overall showroom organization.
Essential Duties Include
- Ability to conduct interpersonal interactions including selling, group presentations, etc.
- Most decisions are made within company policy constraints, and some latitude exists. Decisions may impact others or the organization
- Work responsibilities occasionally concern confidential and/or sensitive information requiring the use of discretion
- Job duties are somewhat varied, occasionally requiring conceptualizing, planning and implementing
- Highly organized, detail-oriented and time management skills essential
- Under limited supervision, anticipates and solves problems for self and team
- Has no supervisory responsibility, provides basic work direction usually one-on-one
- Team player
- Ability to multitask and pivot as business needs change fairly quickly
Required Qualifications
- Bachelor’s degree or equivalent experience
- Minimum of 2-3 years’ experience in customer service or related field
- Proficient in Microsoft Office Suite
- Retail Math background
- Excellent interpersonal, problem-solving, and organizational skills
The expected base salary for this position ranges from $60,000 - $65,000. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.
Skills Required
- Bachelor's degree or equivalent experience
- 2-3 years of experience in customer service or a related field
- Proficiency in Microsoft Office Suite
- Retail math background
- Excellent interpersonal, problem-solving, and organizational skills
Steve Madden Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Steve Madden and has not been reviewed or approved by Steve Madden.
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Healthcare Strength — Benefits include medical, dental, and vision coverage plus FSAs, an EAP, and wellness initiatives such as health fairs, flu shots, and Wellness Wednesdays. Feedback suggests these offerings are robust for eligible full-time employees.
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Retirement Support — A 401(k) plan with company matching contributions is available. This provides structured support for long-term savings.
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Wellbeing & Lifestyle Benefits — Employee merchandise discounts and extras like seasonal free shoes and third-party discount programs are emphasized. These lifestyle perks add tangible non-cash value to the total rewards package.
Steve Madden Insights
What We Do
Steven Madden, Ltd. is globally recognized as a leading company in the fashion industry. What began as a modest $1100 investment in 1990 has developed into one of the most iconic brands in footwear. From a factory in Queens, NY, Steve Madden has revolutionized the shoe industry, merging years of experience with unique and creative designs. Inspired by rock and roll and his NY roots, Steve’s vision to provide on-trend women and men with an outlet to express their individuality is innovative, daring, and inspiring. Steve’s innate understanding of trends and unparalleled willpower have resulted in millions of customers worldwide and propelled his designs to the forefront of fashion. In addition to marketing products under its own brands including Steve Madden®, Kurt Geiger London®, Dolce Vita®, Betsey Johnson®, Carvela®, Blondo® and ATM®, Steve Madden licenses footwear, handbags and other accessory categories for the Anne Klein® brand. In addition, Steve Madden designs and sources products under private label brand names for various retailers. Steve Madden’s wholesale distribution includes department stores, mass merchants, off-price retailers, shoe chains, online retailers, national chains, specialty retailers and independent stores. Steve Madden also directly operates brick-and-mortar retail stores and e-commerce websites. In addition, Steve Madden licenses certain of its brands to third parties for the marketing and sale of certain products in the apparel, accessory, and home categories. With an emphasis on retail, wholesale, licensing and international business, there's a constant need for new ideas and versatility. Our environment is extremely fast paced and requires associates to maintain a balance of energy and professionalism. Steve Madden is about fashion-forward product and great people. Our employees are energized, intelligent and passionate about our business and committed to providing excellent customer service.
