Key Account and Access Manager UK

Cytokinetics is a specialty cardiovascular biopharmaceutical company, building on its over 25 years of pioneering scientific innovations in muscle biology, and advancing a pipeline of potential new medicines for patients suffering from diseases of cardiac muscle dysfunction.

As a Key Account and Access Manager (KAAM) at Cytokinetics, you will play a critical, hands-on role. The role is customer-facing, responsible for driving access, adoption, and sustained growth of our medicines across the UK healthcare ecosystem. Blending sales excellence with strategic NHS engagement, the KAAM partners with key decision-makers across Integrated Care Boards (ICBs) and provider organisations to ensure our medicines gain appropriate access, positioning and are adopted within local care pathways, whilst meeting commercial targets, such as key performance indicators (KPIs).
 

This role sits at the intersection of sales, market access, partnerships, and health system engagement, ensuring that Cytokinetics’ therapies are appropriately positioned, reimbursed, and utilised.
 

Cytokinetics is a growing organisation, so we need people who bring high ownership, clarity and pace, and who can build structure without heavy infrastructure.

Key responsibilities

1. Sales & Account Management

• Deliver territory performance, meeting or exceeding targets and agreed internal performance metrics.
• Own a defined set of strategic accounts across specialist provider organisations, ICBs and other relevant system stakeholders; drive quarter-on-quarter growth.
• Become an expert in our product and disease data, translating this into compelling, compliant discussions using approved materials to secure clear next steps and support prescribing decisions.
• Conduct effective business planning for each account—setting goals, prioritising actions, analysing performance, and tracking KPIs.
• Lead high-quality, compliant promotional conversations using approved materials; tailor value discussions to stakeholder needs and secure clear next steps/commitments.
• Build trusted relationships with HCPs, clinical influencers and decision-makers; influence behaviour change through structured, needs-led engagement.
• Identify, engage, and develop key customers into credible brand advocates through targeted, needs-led relationship building.
• Tailor communications according to channel preferences, utilising the full omnichannel experience and virtual engagement where appropriate to increase reach.
• Fully responsible for the local territory budget
• Use insight and data to plan, prioritise and execute account plans; track and manage KPIs and account progress.
• Operate compliantly with Cytokinetics SOPs and systems, including timely, high-quality CRM reporting.

2. Market Access & Health System Engagement

• Develop and execute access strategies aligned to national NHS priorities, regional ICB structures, and local commissioning pathways.
• Engage appropriately with ICB and provider stakeholders (e.g., medicines optimisation, pathway leads) to understand decision routes, priorities and local barriers.
• Identify and progress opportunities for formulary inclusion, pathway optimisation and service-level solutions that support responsible use and sustainable implementation.
• Work cross-functionally (Medical/Market Access/Marketing) to ensure consistent, value-based messaging.
• Map and analyse the local integrated NHS structures to understand decision-making processes, funding flows, and population needs, identifying aligned opportunities for collaborative working.

3. Project Management

• Collaborate with medical, marketing, national access and other cross-functional teams to deliver an integrated customer experience and solutions.
• Engage with NHS stakeholders—including clinicians, pharmacists, commissioners, and integrated care system (ICS) leaders—to identify service challenges and co-create practical solutions that enhance patient pathways.
• Facilitate workshops, pathway reviews, and service development initiatives that support high-quality patient care and responsible medicine use.
• Within the appropriate requirements set out by the ABPI, and in partnership with relevant internal stakeholder, provide appropriate support for Collaborative Working.

Qualifications and experience

• Science/healthcare-related degree; advanced scientific or business degree advantageous.
• 5+ years UK biotech/pharma experience in secondary care sales and/or field-based market access; cardiology/rare/specialty experience preferred. Launch experience required.
• At least 2 years hands-on experience executing local access/adoption work in the field (e.g., regional market access, integrated KAM, hospital pathway roles), with evidence of operational delivery—not just strategy.
• Strong understanding of NHS decision-making, commissioning/provider dynamics and local adoption realities.
• Proven territory ownership and accountability; comfortable operating autonomously in a fast-paced, matrix environment.
• Demonstrable selling excellence: needs discovery, objection handling, and commitment to action (not just relationship management).
• Strong analytical and practical problem-solving skills; able to translate complexity into priorities and actions.
• Strong project management capability; able to manage multiple initiatives and deliver to timelines.
• Comfortable with in-person and virtual engagement; omnichannel experience essential.
• Willing to travel (including overnight) depending on geography and business need; full driving licence.
• ABPI qualified

Core capabilities and Behaviours

• Ability to sell and close in specialist secondary care (needs-led influence and commitment).
• Proven ability to progress adoption from interest to operational starts (sequencing, workflow, pharmacy process, feasibility).
• Ability to build centre + referral network strategies that scale beyond one relationship.
• Ability to take an enterprise view - High ownership, clarity and pace in a lean affiliate; strong internal communication and disciplined execution.
• Resilient, adaptable and solutions-led under constraint and stakeholder change.
• Own the outcome: takes accountability for progress and removes barriers; doesn’t wait for perfect information or for others to drive momentum.
• Progress over activity: focuses on the true rate-limiter and secures commitments to next steps (owner + date), rather than reporting meetings
• Collaborative spirit: Foster a collaborative mindset with cross-functional teams, taking a proactive approach to achieving shared results and business objectives.

Pay Range:

Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you.

Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying.  

Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do – all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves.

Fraud Warning: How to Identify Impersonated Cytokinetics Job Postings and Offers

Recently, there have been fraudulent employment offers being sent to candidates on behalf of Cytokinetics. Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process.

Here are some ways to check for authenticity:

• We do not conduct job interviews through non-standard text messaging applications

• We will never request personal information such as banking details until after an official offer has been accepted and verified

• We will never request that you purchase equipment or other items when interviewing or hiring

• If you are unsure about the authenticity of an offer, or if you receive any suspicious communication, please contact us directly at [email protected]

Please visit our website at: www.cytokinetics.com

Cytokinetics is an Equal Opportunity Employer