Did you know KONE moves over one billion people every day? In 2025, we had annual net sales of EUR 11.2 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Why this role?
KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KBS team, as a KANZ NBS Offering & Sales operations specialist. The NBS Offering Support is responsible for the day-to-day operational support, maintenance, release updates, and issue resolution across KANZ sales and digital tools, including Power BI dashboards. This role ensures sales tools and reporting dashboards remain accurate, up-to-date, and fully functional — enabling frontline teams to sell efficiently and make data-driven decisions.
What will you be doing?
Sales Tools Releases & Updates
Execute sales tools updates and configuration changes aligned with global KTOC releases (NBS, FRB). Currently this is done twice a year.
- Affected tools included but not limited to Car Designer, Tender Letter Gendoc, Click & Send, KONE Studio
- Support end-to-end KTOC pricing testing, validation, and deployment across Australia and New Zealand
- Coordinate release readiness activities and ensure tools are updated
- Perform UAT (User Acceptance Testing) for new releases, tool updates, and dashboard changes before go-live
- Validate pricing outputs, configurations, document generation, and dashboard data for accuracy
- Document known issues, workarounds, and release notes for frontline communication
Tools Maintenance & BAU Support
Provide ongoing support for issues as they arise for the KANZ sales tools portfolio. Frequency is ad hoc as required.
- Act as first point of contact for sales tool and dashboard issues reported by frontline users
- Diagnose, troubleshoot, and resolve tool-related and Power BI problems in a timely manner
- Create and manage Jira tickets for issues requiring Global/KTI team support
- Track open issues through to resolution and communicate status to affected users
- Escalate critical or systemic issues to the Sales System Manager or Offering Deployment Manager
Tools include but are not limited to
- KTOC
- KONE Studio & KONE Car Designer
- GENDOC
- Tender Letter, Mobile Discount, Click & Send
- MiniSpace / Global MiniSpace
- LeadEngine (BCI–Salesforce integration)
Power BI Dashboard Maintenance & Updates
- Update and maintain Power BI dashboards and Power Apps as needed, ensuring data accuracy.
- Refresh data sources, fix broken queries, and resolve Power BI data refresh errors (e.g., OAuth failures, Formula. Firewall issues, gateway connectivity)
- Coordinate with data owners and IT to ensure data pipelines (Salesforce, SharePoint, Dataverse) remain connected and up-to-date
- Manage Power BI workspace access, report distribution, and row-level security (RLS) as needed
- Document dashboard changes, data source mappings, and known issues for knowledge continuity
Are you the one?
- 3-4 yrs of experience. With prior experience with KTOC, KONE Studio & KONE Car Designer, GENDOC, Tender Letter, Mobile Discount, Click & Send MiniSpace / Global MiniSpace, LeadEngine (BCI–Salesforce integration) will be considered an advantage
- Strong analytical capability with attention to detail and solid data management skills
Additional Information
- Location: Remote
- Primary working time zone: Sydney, Australia
- Business line: NBS
- Travel: Flexibility to travel to Australia and New Zealand as required
- End-of-month support: Flexibility to support month-end closure activities and priorities
What do we offer?
- Career progression opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- 3-4 years of relevant experience
- Strong analytical capability
- Attention to detail
- Solid data management skills
- Experience with KTOC, KONE Studio, KONE Car Designer, GENDOC, Tender Letter, Mobile Discount, Click & Send, MiniSpace, Global MiniSpace, or LeadEngine
- Flexibility to travel to Australia and New Zealand as required
- Flexibility to support end-of-month closure activities
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
