This position will provide computer and network support to office staff, with a focus on troubleshooting computer, network, software, and hardware issues. The ideal candidate should possess excellent problem-solving skills, good communication abilities, and a desire to learn. While the position offers autonomy, it will be carried out under supervision.
Responsibilities:
IT Helpdesk
- Investigate, diagnose, and resolve all computer hardware, software, and network issues in a timely and professional manner
- Resolve all Helpdesk tickets within the stipulated time frame with assistance as required
- Record events, problems, and their resolutions in logs
- Assign and install appropriate hardware, peripherals, and licenses as directed
- Set up and configure new laptops and desktops, with support as needed
- Collaborate with vendors to resolve any IT-related issues
- Identify user requirements and provide necessary peripherals (e.g., keyboard, mouse, etc.)
- Perform preventive maintenance of devices (laptops, MacBooks, etc.), including OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, and defragmentation
User Administration, Monitoring, and Equipment Provisioning
- Create user accounts and assign appropriate rights under supervision
- Install and update Linux software on client machines
- Install and configure web servers such as Apache and Nginx
- Install and configure DB servers such as MySQL, MongoDB and MS SQL
- Configure and troubleshoot VPN connections on client machines
- Set up and configure Docker containers
- Monitor internal servers and services, escalating issues as needed
- Regularly monitor backups and alert the relevant team member when automatic backups fail
- Keep asset inventory updated with guidance
- Assist in creating batch files and scripts as directed by the supervisor
Technical Qualifications:
- Experience in software, hardware, and network troubleshooting
- Experience in configuring and troubleshooting Linux-based OS, such as Ubuntu
- Working knowledge of Linux OS and related applications
- Fundamental understanding of DNS, networking, TCP/UDP, and IP routing
Personal Skills:
- Ability to remain calm and professional when troubleshooting and resolving support issues
- Enjoys working with people
- Strong work ethic, personal accountability, and dependability
- Ability to adjust tasks and schedules to adapt to changing priorities
- Capable of working well under pressure
Education and Work Experience:
- Graduate degree in a computer-related field
- Over 1 year of working experience in system administration an equivalent combination of education and experience
- A Red Hat or Linux certification is preferred but not required
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What We Do
Creative Capsule was founded in 2003 in Kansas City and since then has grown into a team of more than 200 motivated software professionals in Overland Park Kansas, Zürich Switzerland, and Goa India. Our founders continue to be involved in day-to-day operations, bringing an overriding customer focus and a dedication to technical excellence. Many of our best clients are rapidly evolving SaaS and software startup companies and life sciences companies who share our passion for innovation.
Creative Capsule builds lasting development relationships. We create highly skilled and effective software teams that integrate seamlessly with our clients’ organizations. We do not deliver one-off projects. Instead, we work to understand each client’s unique business needs and culture, and then construct cohesive teams that empower our partners and strengthen their delivery capabilities.
Creative Capsule helps clients to transform their software delivery capacity. For each client, we build a dedicated development group that works hand-in-hand with their organization, creating a single virtual team. We ensure a close fit with each client by selecting team members that have technical and personal attributes that resonate with the client’s needs and culture. Each of our teams spans continents, providing an optimized balance of responsive local presence and cost-effective offshore resources, while operating as a single innovative and agile force that shares risks and rewards.
