Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to growth, we are currently seeking to add a Jr Systems Administrator to our exceptional team. The Jr Systems Administrator is responsible for taking the first level tickets once escalated to the team. In this role it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future. In this role, you'll primarily focus on setting up/decom user accounts and computers and troubleshoot basic day to day tickets with the first level of support, making a significant impact on our team.
Responsibilities
- Diagnose and resolve hardware, software, and network issues
- Support operating systems such as Windows, Linux, and macOS
- Manage user accounts using tools like Active Directory
- Assist with software installation, configuration, and troubleshooting
- Provide basic networking support (IP configuration, DNS, VPN)
- Configure, install, and support desktops, laptops, printers, and peripherals
- Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
- Provide timely, professional support to end users
- Communicate clearly and explain technical issues to non-technical users
- Maintain accurate documentation and time entries
- Build strong relationships with clients and ensure high satisfaction
- Handle user concerns calmly and professionally, including de-escalation
- Other duties as assigned.
Requirements
- An associate or bachelor’s degree in computer science, information technology, or a related field.
- 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
- Perferred certifactions: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
- Strong communication skills are essential for success in this role.
- Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
- Enthusiastic about taking on challenges in a growing company with a diverse client base.
- Self-driven and capable of working independently with minimal supervision.
- Excellent organizational skills and strong attention to detail.
Benefits
Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!
Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!
Skills Required
- Associate or bachelor's degree in computer science, information technology, or a related field
- At least 2 years of experience in an MSP, internal IT environment, or similar technical support setting
- CompTIA A+ certification
- CompTIA Network+ certification
- CompTIA Server+ certification
- CompTIA CySA+ certification
- Microsoft MS-900 certification
- Microsoft AZ-900 certification
- ISC2 Certified in Cybersecurity certification
- Strong communication skills
- Ability to manage multiple tasks and collaborate effectively in a fast-paced, client-focused team
- Ability to work independently with minimal supervision
- Excellent organizational skills and attention to detail
Charles IT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Charles IT and has not been reviewed or approved by Charles IT.
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Retirement Support — An automatic 3% 401(k) contribution is offered alongside standard retirement coverage. This consistent employer contribution stands out for a company of this size.
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Equity Value & Accessibility — An employee stock ownership plan is available to provide ownership opportunities. This adds long-term value potential alongside traditional benefits.
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Career-Linked Recognition & Rewards — Training and certification incentives are tied to raises, title changes, and bonuses. Dedicated paid training time and covered exam costs reinforce a clear link between skill growth and rewards.
Charles IT Insights
What We Do
Charles IT is the Connecticut Compliance Expert, your friendly IT team focused on helping companies in highly regulated industries make their high-stakes technology work for them. Here, IT is Personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMCC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans. Call us day or night, snow storm or hurricane: a human will answer the phone (we promise), and we will show up, on point, with a smile and a solution.
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