Junior Systems Administrator

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.

The Junior Systems Administrator assists in maintaining the server and cloud services infrastructure, supporting both University and Magnet school environments. This position manages the end-to-end user lifecycle and secure access protocols, while ensuring the communication platforms and physical security systems (including campus cameras and access controls) remain reliable and secure. This hands-on role focuses on maintaining operational integrity and providing high-quality technical support to our academic community.

Essential Job Functions/Primary Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Performs daily monitoring and ensures availability for all servers and resources.
• Maintains and verifies the backup operations and procedures (Veeam & Exagrid).
• Manage accounts, groups, and organizational units (OUs) within the University and Magnet School environments (Active Directory / Entra ID and Google).
• Assists in maintaining the e-mail environment (O365 & Google), phone system (3CX), access controls (S2), security cameras (Milestone), virtual environments (VMWare & Hyper-V)
• Enroll, profile, and deploy devices via device management solutions.
• Assist in the physical imaging and distribution of hardware to faculty, staff, and students.
• Monitor system logs for unusual activity and assist the Systems Administrator in patching vulnerabilities and updating firmware.
• Provide direct, high-level technical assistance to teachers and staff across the campus to ensure classroom technology remains functional.
• Acts in a Tier 2 and 3 Helpdesk support role as needed, and as a backup to the Tier 1 Helpdesk roles.
• Ability to work a flexible schedule
• Conducts all work in a safe manner and all work safety practices are followed.

Other Functions: 

• Performs similar or related work as required, directed or as situation dictates.
• Continues professional development and training; keeps current with trends.
• Assists other department staff as needed to promote a team effort.

Knowledge, Ability and Skill:

• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.
• Ability to read, analyze, and interpret common technical journals
• Ability to lead colleagues in technical discussions and solution design
• Strong communication skills; able to explain technical issues to non-experts
• Strong diagnostic, evaluation, analysis, and problem-solving skills
• Resourcefulness

Qualifications

Education, Training and Experience:

• Requires a A.S. and/or 3 to 4 years of related experience, preferably in an educational environment

Physical and Mental Requirements: 

Work Environment  None        Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X       Work with fumes or airborne particles X       Work near moving mechanical parts X       Risk of electrical shock X       Vibration X      
Physical Activity  None        Under 1/3 1/3 to 2/3 Over 2/3 Standing                                                  X     Walking     X   Sitting       X Talking & Hearing       X Using hands/fingers to handle/feel       X Climbing or balancing X       Bending, pulling, pushing   X     Driving  X      
Lifting Requirements None       Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds                                      X     Up to 25 pounds   X     Up to 50 pounds   X     Up to 75 pounds X       Up to 100 pounds X       Over 100 pounds X      

Vision Requirements:

  X     Close vision (i.e. clear vision at 20 inches or less)

         Distance vision (i.e. clear vision at 20 feet or more)

         Color vision (i.e. ability to identify and distinguish colors)

         Peripheral vision (i.e. ability to observe an area that can be seen up and down or

               left and right while the eyes are fixed on a given point)

            Depth perception (i.e. three-dimensional vision, ability to judge distances and

               spatial relationships)

___      No special vision requirements

Full-Time Employee Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse & dependents
• PTO program
• Flexible work schedules

(This job description does not constitute an employment agreement between Goodwin University and employee. It is used as a guide for personnel actions and is subject to change by the University as the needs of the University and requirements of the job change.)