The company where you can make an impact and bring value.
Job Summary:
The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction.Job Description:
Cultura Technologies provides software solutions for simplified business and information management across the agricultural supply chain to help agribusinesses improve yields and quality; reduce variability of results; streamline business processes; enhance business analysis and decision making; track, capture, and manage data; and deliver peace of mind with risk mitigation products.
Our set of solutions and services are designed to enhance productivity and customer service through automating and streamlining tasks across the spectrum of agribusiness – from back-office functions such as accounting, financials, payroll, inventory, and patronage to operations such as grain handling, crop planning, precision analysis, bin management, traceability, retail transactions, and fuel tracking.
THE POSITION
This position is mostly remote. The candidate will have to travel as needed to our office in Alphraretta, Ga to deploy or decommission equipment. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction.
Our company is ever changing and dynamic, so the ideal candidate will have the ability to float between multiple tickets and projects and prioritize assignments appropriately. 80% of time in this position will be dedicated to the service desk, with the remaining 20% of time focused on assigned projects or assisting on projects assigned to System or Network Administrator(s). This position has high potential for personal growth for applicants willing to seize the opportunity.
Required Skills and Experience
- 1-3 years of experience as a level 3 Helpdesk Analyst with progressing job responsibilities
- Advanced knowledge of Antivirus and Antimalware products such as Windows Defender, Symantec Endpoint Protection, Malwarebytes, etc.
- Understanding of DHCP and DNS
- Experience with patch management tools and Operating System Deployment (OSD)
- Experience with asset management and tracking for hardware devices (PC, Laptop, Cell Phone)
- Experience managing spam filtering solutions
- Experience creating, editing, and troubleshooting virtual machines
- Ability to create and maintain clear and concise documentation
- Ability to triage service desk tickets and prioritize accordingly
Recommended Skills
- Experience creating and deploying operating system images
- M365 Administration Experience
- Experience with third party monitoring systems such as SolarWinds, Spiceworks, or Nagios
- Experience working with EDR solutions such as CrowdStrike
Soft Skills
- Ability to clearly relay technical data to non-technical individuals
- Ability to effectively work with end users through a variety of methods, including email, chat programs, telephone, etc.
- Ability to complete assigned tasks with limited supervision
- Organization skills and attention to detail are a must
- Ability to work with team members and other employees of the company to achieve desired outcomes on projects and other department goals
Education
- Bachelor’s Degree in MIS or Computer Science is not required, however, is desired
- Related certifications such as MCITP, MCSA, CCENT, A+, etc. are desirable
- Demonstrated dedication to continuing certifications highly desirable
Worker Type:
RegularNumber of Openings Available:
1Skills Required
- 1-3 years of experience as a Level 3 Helpdesk Analyst with progressing responsibilities
- Advanced knowledge of antivirus and antimalware products, including Windows Defender, Symantec Endpoint Protection, or Malwarebytes
- Understanding of DHCP and DNS
- Experience with patch management tools and Operating System Deployment
- Experience managing and tracking hardware assets, including PCs, laptops, and cell phones
- Experience managing spam filtering solutions
- Experience creating, editing, and troubleshooting virtual machines
- Ability to create and maintain clear, concise documentation
- Ability to triage service desk tickets and prioritize assignments
- Experience creating and deploying operating system images
- Microsoft 365 administration experience
- Experience with third-party monitoring systems such as SolarWinds, Spiceworks, or Nagios
- Experience with EDR solutions such as CrowdStrike
- Ability to communicate technical information clearly to nontechnical individuals
- Ability to support end users through email, chat, and telephone
- Ability to complete assigned tasks with limited supervision
- Strong organization and attention to detail
- Ability to collaborate with team members and employees on projects and department goals
- Bachelor's degree in MIS or Computer Science
- Related certifications such as MCITP, MCSA, CCENT, or A+
- Demonstrated commitment to continuing professional certifications
What We Do
Cultura brings together people, businesses, and technologies focused on building a thriving and resilient agri-food system. Globally, our insights help enable better decision-making across the entire food supply.
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