Our team of experts has a passion for making things simple and is personally invested in giving the ultimate customer service experience.
The role of the Survey Programmer is to flawlessly execute and deliver online market research surveys using Dynata proprietary software. In this position you will be given industry leading, hands on training and the skills to make decisions to do what is right for survey respondents and our clients. This position requires direct communication with clients, independent programming time as well as a team-based approach to operational procedures.
Please note that this opening is for hybrid and full-time role, 40 working hours a week, including day, night and weekend shifts.
Position Responsibility
- Reacts to project adjustments and alterations promptly and efficiently
- Manages all aspects of market research projects related to survey programming
- Programs online surveys with Dynata proprietary tool
- Delivers data
- Performs kick off calls directly with customers (when applicable)
- Manages translation imports
- Maintains and strengthens client relationships through exceptional service and consultation
- Interacts with and manages vendor relationships
- Responds to time sensitive client inquiries and resolves problems
- Able to deliver their own projects / long-term tasks without management follow-up
- Ensures a high quality of performance according to the contract with the respective client
- Manages project deadlines
- Presents and reports to Survey Programming Team Leader
- Maintains a positive working relationship with Customers, Peers, Sponsors, Employees, and Contractors
- Strictly follows all other internal rules, policies, standards, procedures
Requirements
Personal skills
- Strategic and analytical mindset
- Experience working both independently and, in a team-oriented, collaborative environment
- Ability to learn, understand, and apply new technologies
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Flexibility and ability to manage a demanding and changing workload
- Performs any ad-hoc duties as instructed by line-manager
- Persuasive, encouraging, positive and motivating
- Excellent communication skills, both written (email) and verbal (phone)
- High-energy, passionate individual in everything he/she does
- Ambitious and anxious to succeed
- Very good command of English language – writing and understanding
Technical skills
- Advanced knowledge in MS Office applications
- Good understanding on web programming (HTML, CSS, JavaScript, jQuery) is a plus
- Experience in programming market research surveys is a plus
Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
For administrative purposes your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data.
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Top Skills
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization.
The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth.
We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
