About Us
Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.
About the Role
We're looking for a Junior Services Engineer based out of our European headquarters in Belgrade.
Responsibilities
Maintain our existing computer and network setups
Administrate and support all existing software and hardware, including Apple devices, Okta, Kanji, Google Workspace, Slack, Jira
Troubleshoot and effectively support and resolve user issues
Diagnose and resolve of hardware, software, networking, and system issues when they arise
Own and take action on the Joiner-Mover-Leaver Process – lifecycle view (onboarding, changes, offboarding)
Monitor and maintain IT compliance, ensuring policies and controls are properly implemented and followed
Security maintenance and assistance with performing security audits
Document processes for users and administrators, including creating guides tailored to both technical and non-technical audiences
Keep up-to-date on new technologies and security risks
Assist with implementing system and process improvements
Qualifications
Strong understanding of information technology, including networking and computer systems
Hands-on experience installing and troubleshooting enterprise software, laptops, and peripherals
Experience with macOS and Apple ecosystem
Experience with IAM and MDM tools
Able to interact and communicate effectively with both technical and business team members
1-3 years of experience in similar positions
Excellent written and verbal English communication skills
Nice to have
Relevant Degree in Information Systems or Information Technology
Familiarity with Jira Service Management
Experience with No-code automaton tools such as Zapier, n8n or similar
Experience with setup and maintenance of the conference room hardware
What we offer
Our people are our most valuable asset. Base salary may vary depending on relevant experience, skills, geographic location, and business needs.
Benefits
Top-notch Private Healthcare Insurance for you and your family members
Generous PTO policy
Lunch at work
Covered costs for parking for onsite staff
Learning and development budget
Paternity leave
Skills Required
- Strong understanding of information technology including networking and computer systems
- Hands-on experience installing and troubleshooting enterprise software, laptops, and peripherals
- Experience with macOS and Apple ecosystem
- Experience with IAM and MDM tools
- 1-3 years of experience in similar positions
Rho Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rho and has not been reviewed or approved by Rho.
-
Fair & Transparent Compensation — Pay is characterized as market-competitive across key product, engineering, and sales roles, and compensation is highlighted as a relative strength in employer profiles. Compensation satisfaction appears strong compared to other categories, even when other aspects of the experience are mixed.
-
Healthcare Strength — Core medical, dental, and vision coverage plus life and disability insurance and HSA/FSA options are consistently listed across postings. This breadth of standard healthcare benefits positions the package as competitive for a growth-stage fintech.
-
Leave & Time Off Breadth — PTO, paid holidays, parental leave, and bereavement leave are explicitly included in third-party listings. Hybrid flexibility is also noted, supporting practical use of time off.
Rho Insights
What We Do
Rho's mission is to make finance frictionless for organizations. Our automated, integrated platform has everything a finance leader needs across commercial banking and spend management to save finance leaders money and boost their team’s productivity.
Why Work With Us
Rho is solving a significant challenge for finance leaders. This is a great opportunity to be part of a special mission to make finance frictionless. Rho is perfect for high-performers who move fast, know how to prioritize for impact, lead with empathy, and bring diverse skillsets and perspectives to help make customer lives easier.
Gallery
