The Role
The Junior Project Manager will assist in managing multiple projects, focusing on SaaS delivery, planning, risk management, and communication with stakeholders.
Summary Generated by Built In
About Sycurio:Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.
What You Will Do:
- SaaS Delivery for new enablement project and for projects in Customer Delivery Group
- Planning, managing and delivering small to medium to sized projects that are technically or organisationally complex and carry a medium degree of risk from initiation into service.
- Ensuring projects are delivered in line with their best practice methodology (managing risk, governance quality gateways, issue resolution and reporting).
- Supervise the work of project resource and delegate work to external contractors / suppliers / consultants, where needed, to ensure deliverables are met.
- Strong financial focus on delivering work following a defined set of deliverables.
- Identifying and managing issue resolution.
- Regular status reporting and 360 degree communication with project stakeholders, closure reporting and handover to the Customer Support team.
- Creating / Managing change requests identified during project deliveries.
- Support the Development and Sales team with responses concerning Project
- Work effectively by collaborating with all areas of the Sycurio team.
- A professional representation of Sycurio always (internally and externally).
The Junior Project Manager works hand in hand with the Project Managers to assist in the
management of multiple projects.
Key responsibilities
Delivery and Management.
What You Will Bring:
- Good customer-facing communication skills
- A good technical knowledge of SaaS delivery, both with enablement and consulting engagements
- Ability to create quality documentation to support the role where appropriate
- Demonstrable cost/benefit analysis and project estimating skills
- Good problem-solving skills
- Ability to work in a team and individually
- Good working and practical knowledge of the full Microsoft Office suite of tools, Sharepoint, Netsuite, and Jira.
- Minimum of 2 years’ experience in working as a project coordinator/project support/junior project manager
- Example of 5+ projects delivered to time, cost and quality
- Ability to work under pressure to meet deadlines and objectives
- A good work ethic with the willingness to learn
- Excellent attention to detail
- Ability to manage multiple priorities
- Thrives in fast-paced environment and isn’t afraid to ‘jump in’ and get started
- Experience of delivering solutions within contact centre environments
- Knowledge of telephony systems
Knowledge and skills
Additional requirements
Personal attributes
Desirable criteria
Skills Required
- Minimum of 2 years experience in working as a project coordinator/project support/junior project manager
- Example of 5+ projects delivered to time, cost and quality
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The Company
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
