As a Junior Associate – Operations, you will perform daily shift operations to ensure the accurate and smooth settlement of routine fiat and blockchain-based transactions. Working under direct supervision, you will manage daily reconciliations, maintain operational logs, escalate errors promptly, and utilize modern tools and AI to keep workflows efficient. This role requires resourcefulness, problem-solving skills, and the ability to thrive in a fast-paced, highly-regulated environment.
What You Will Do- Execute routine daily settlement and processing for standard fiat and blockchain-based transaction queues.
- Perform accurate daily reconciliations and maintain meticulous transaction logs.
- Monitor transaction queues to meet daily SLA cut-offs and prevent backlogs.
- Identify processing errors or system glitches promptly and escalate them with detailed context.
- Leverage approved AI tools, templates, and software to streamline individual tasks and daily outputs.
- Maintain clear and timely communication with peers and immediate stakeholders.
- Contribute to team OKRs and initiatives.
- Diploma or Bachelor's degree, with 0–2 years of experience in financial operations, banking, payments, fintech, or other fast-paced operational environments.
- Strong attention to detail with the ability to maintain accurate records, identify operational discrepancies, and ensure timely issue escalation.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across teams in a high-volume, SLA-driven environment.
- Willingness to work rotating shifts, including weekends, public holidays, and evening schedules, while adapting to changing operational priorities.
- Tech-savvy with a willingness to leverage productivity and AI tools (e.g., ChatGPT, Gemini, Claude) to improve efficiency; familiarity with customer support platforms and spreadsheets is an advantage.
- Eagerness to learn and grow, with a foundational understanding of blockchain, stablecoins, or digital asset operations considered a plus.
Skills Required
- Diploma or Bachelor's degree with 0-2 years in financial operations, banking, payments, fintech, or similar operational environment
- Strong attention to detail and ability to maintain accurate records and identify discrepancies
- Excellent written and verbal communication skills and ability to collaborate in an SLA-driven environment
- Willingness to work rotating shifts including weekends, public holidays, and evenings
- Tech-savvy and willing to leverage productivity and AI tools (e.g., ChatGPT, Gemini, Claude)
- Familiarity with customer support platforms and spreadsheets
- Foundational understanding of blockchain, stablecoins, or digital asset operations
- Eagerness to learn and grow
What We Do
Based in Singapore, StraitsX provides regulated stablecoin payment infrastructure and solutions, issuing XSGD, XUSD, and XIDR. It enables secure, compliant, and programmable cross-border transactions and settlement for financial institutions, fintechs, and exchanges, leveraging blockchain technology to drive payment interoperability and bridge the gap between traditional finance and the digital economy.
