Helpware is a technology-driven American company with offices in the USA, Poland, Germany, Albania, Georgia, Ukraine, Mexico, the Philippines, and Uganda, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.
We are looking for a motivated Junior People Partner who is eager to grow in the HR field. In this role, curiosity, strong communication skills, and a willingness to learn are just as important as prior experience.
What you’ll do:
- Support the employee lifecycle: onboarding, probation tracking, performance reviews, and offboarding
- Maintain HR documentation and employee data accuracy
- Assist with implementation and improvement of HR processes and policies
- Provide first-level support to employees on HR-related questions
- Support managers in team engagement, performance tracking, and employee experience
- Help coordinate performance and feedback cycles
- Collect and analyze basic HR data (surveys, engagement metrics)
- Support internal communications, including announcements, content creation, and maintaining internal channels
- Assist with employee engagement initiatives, including events, presentations, and experience & recognition programs
What we’re looking for:
- 6+ month of experience in HR or people-related roles like Junior HR Manager, Recruiter, Sourcer etc.
- Basic understanding of HR processes.
- Basic knowledge of MS Office
- Experience in organizing and managing engagement activities will be considered a plus
- Interest in HR and people development
- Upper-intermediate or higher English and Ukrainian (both written and spoken)
- Strong communication and interpersonal skills
- Proactive mindset and willingness to learn
- Good organizational and analytical skills
- Bachelor's degree in human resources, Business Administration, Psychology, or a related field will be considered a plus
- HR-related certifications or courses will be considered a plus
Why this role is great for juniors:
- You will gain exposure to end-to-end HR processes
- You will develop both soft skills (communication, coaching) and analytical skills (data, reporting)
- You’ll have the chance to contribute ideas and grow in a supportive environment
- You’ll work closely with experienced HR and business leaders
We offer:
- Competitive compensation
- Career Development opportunities
- Medical insurance after the trial period
- Possibility to work remotely
- Business hours: Monday - Friday, 10 am - 7 pm or 11 am - 8 pm Kyiv time
- English classes
- Corporate training and parties
Skills Required
- 6+ months of experience in HR or people-related roles
- Basic understanding of HR processes
- Basic knowledge of MS Office
- Upper-intermediate or higher English and Ukrainian
- Bachelor's degree in human resources, Business Administration, Psychology, or a related field
- HR-related certifications or courses
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
