Operations Analyst - Italy (They/He/She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

You'll play a key role in ensuring the integrity and reliability of our courier operations across Italy. Reporting directly to the Head of Operations, you'll work at the intersection of data analysis, fraud prevention, and courier experience, building the processes and insights that keep our platform safe, efficient, and human.

THE JOURNEY

You'll play a key role in managing courier operations in one of the Italian macro-regions. Reporting to the Operations Manager you’ll work at the intersection of data analysis, process improvement, and courier experience, building the processes and insights that keep our platform optimal for couriers, users and partners. 

• 🚀 Process Optimization: Partner with the Operations Manager to implement improvements that streamline operations and enhance the Glover experience.
• 📊 Data Analysis & Reporting: Analyze key performance indicators (KPIs) and create insightful reports that track operational health and provide visibility into performance.
• 🛠️ Operational Excellence: Plan and execute initiatives that improve KPIs and optimize operations to deliver a better experience for Glovers and stakeholders.
• 💡 Innovative Problem-Solving: Proactively suggest creative solutions that drive fundamental improvements in operational processes, enhancing the Glover experience.
• 🤝 Point of Contact for Glovers: Be the go-to person for Glovers, supporting them with issues related to app functionality, payment inquiries, and compliance.

WHAT YOU WILL BRING TO THE RIDE

• A strong academic background in a quantitative field (Engineering, Economics, Mathematics, Statistics, or similar).
• At least 1 years of experience in high-demand roles (consulting, ops, tech, finance, investment banking, etc.).
• Proactive, autonomous, and driven — you don’t wait for instructions, you make things happen.
• Passionate about problem-solving and data — digging into root causes is your thing.
• You’re empathetic, inclusive, and hands-on: you understand both systems and people.
• Advanced Excel and SQL skills, and confident working with data sets to extract insights and build reports.
• Full professional proficiency in Italian and English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!