It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Qvantel Customer Operations in Europe region is looking for a Junior Operation specialist to join an established customer program team. This role is ideal for a motivated individual with a higher education degree and 1–2 years of professional experience, and who is eager to grow in operations.
You will work closely with senior professionals cross-functional teams and side by side with the customer to support platform stability and help in quick incidents resolution.
Key Responsibilities
Lead planning, coordinating, and monitoring hotfixes process.
Incidents/problems triage and root cause investigation before escalation to L3
Ensure incidents/problems resolution within the SLA.
Collaborate with internal and customer stakeholders to ensure effective communication and alignment in case on major incidents.
Alignment meetings with customer to discuss priority, agree resolution plan and explain fixes/changes impacts on the system.
Qualifications
Degree in engineering or informatics.
1–2 years of working experience as incident/defect manager or testing activities in the IT industry is considered an advantage.
Strong communication and interpersonal skills
Strong logical thinking and organizational abilities
Troubleshooting and analysis
Proactive and learning-oriented mindset.
Fluency in English (written and spoken) is mandatory.
Fluency in Italian (written and spoken) is mandatory.
What We Offer
The opportunity to work in a collaborative environment with a strong, experienced team.
Exposure to cutting-edge IT projects and global stakeholders.
Professional growth and learning opportunities with mentoring
Skills Required
- Degree in engineering or informatics
- 1-2 years experience in incident/defect management or testing activities in IT
- Strong communication and interpersonal skills
- Strong logical thinking and organizational abilities
- Troubleshooting and analysis skills
- Proactive and learning-oriented mindset
- Fluency in English (written and spoken)
- Fluency in Italian (written and spoken)
What We Do
Qvantel is leading the evolution of Digital BSS. Qvantel Flex BSS is a no/low code, cloud-native Digital BSS that is enabling communication service providers (CSPs) to quickly transform to digital-first companies. By pioneering the use of no/low code technology in telecoms Qvantel Flex BSS enables CSPs to react quickly to new opportunities and develop new offers, processes and business models. In the digital telecoms and 5G markets CSPs will need a new level of agility in BSS that is unimaginable in legacy systems. New offers and processes need to be developed, tested and in production in hours – not months. Using no/low code technology Qvantel Flex BSS delivers this level of agility to CSPs. Headquartered in Finland, with over 20 offices world-wide, Qvantel is a global, product-based company. Our focus on turning innovation into business value for our customers is built on our roots of Nordic telecoms research and development. Our customers include leading CSPs, telecoms groups, MVNEs / MVNOs and digital-first sub-brands. Qvantel software delivers the best customer experience possible for over 230 million telecoms customers covering mobile, fixed and TV services.
