Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionAs a member of Global Network Operations Centre (GNOC) team, the Associate Network Analyst will perform shift work to detect, mitigate or notify and escalate network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires a basic understanding of how logical and physical connectivity issues can affect transaction quality of Visa Clients. You will be able to explore many latest technologies that support the Visa Operations, such as SD-WAN, Cloud, and various Payment products/services.
Essential Functions
Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process.
Follow documented support procedures, managing each issue to a resolution or passing over to the next shift to maintain established service levels.
Track, update, and resolve all assigned incident/change/problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalate to support groups based on criticality and exposure.
Basic understanding of all Visa-proprietary as well as industry-standard tools to support monitoring and response for client and Visa brand issues.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
• Bachelor's degree, OR 3+ years of relevant work experience
•Good common sense and analytical mindset, good time management and attention to details when documenting incident handling progress.
• Basic understanding of routers/switches/firewalls/load balancers/cloud technology.
• Basic knowledge of Cisco and Juniper Networks devices with hands-on experience of logging in to those devices.
• Basic knowledge of ServiceNow or other incident and change management system.
• Excellent verbal/written communication, organisational skills, ability to prioritise a constantly changing workload.
Preferred Qualifications:
• Preferred: Cisco CCNA, Juniper JNCIA, AWS, ITIL certification.
• Desirable: Any experience of network automation, especially Python / Ansible based.
• Desirable: Previous experience in Network Operations.
Please note that this position requires working in alternating shifts – 3 days a week / 5 days a week from 08:00 to 17:00 Polish time.
Additional information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Top Skills
What We Do
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth. Our resilient business model, with its strong track record of success, will provide you with amazing opportunities to grow in your career, as well.
We are looking for people like YOU. Come join a people-centric company where you can invest in your career.
For more information, visit visa.com/about, visacorporate.tumblr.com and @VisaNews on Twitter.
Why Work With Us
Our employees are our company. Creating an inclusive and diverse workplace has been our key priority. With our purpose to “uplift everyone, everywhere” as our guide, we’re building an environment where diverse backgrounds and perspectives are celebrated and drive success inside our company and out in our communities.
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