Junior Network Administrator (62519)

FLSA Status: Non-Exempt
This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay. 

Looking for a career where your work supports something bigger? At Diversus Health, every team member contributes to improving access to behavioral health care for individuals and families throughout our community, including underserved populations.

As a Junior Network Administrator, your technical expertise will help keep the systems, networks, and communication tools running that our teams depend on every day to serve our community.

• Public Service Loan Forgiveness (PSLF) Eligible Employer
• Tuition Reimbursement Opportunities
• Comprehensive Medical, Dental, and Vision Coverage
• 401(k) with a 4% Fully Vested Company Match
• Generous Paid Time Off, Sick Leave, and Paid Holidays
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, and Long-Term Disability Coverage for Eligible Employees
• Professional Development and Career Growth Opportunities
• Meaningful Work Supporting Behavioral Health Services and Underserved Members of Our Community

Benefits Eligibility: Benefits listed in this posting are subject to eligibility requirements, employment status, plan provisions, and current organizational policies. Benefit offerings may vary by position and are subject to change.

Public Service Loan Forgiveness (PSLF): Employees may be eligible for participation in the federal Public Service Loan Forgiveness (PSLF) Program. Eligibility is determined by federal program requirements.

The Junior Network Administrator supports and maintains Diversus Health's computer networks and unified communications systems. This position installs, configures, maintains, supports, and optimizes network hardware, software, internet connectivity, communication links, and cloud-based phone systems.

The Junior Network Administrator responds to end-user network issues, provides technical guidance and training, and escalates complex concerns to vendors or senior IT team members when appropriate. The position also supports paging, fax, phone, and failover systems while maintaining accurate technical documentation and helping ensure reliable connectivity across Diversus Health locations.

• Administer, maintain, and support organizational networks and internet connectivity.
• Install, configure, maintain, and troubleshoot network hardware, software, and communication links.
• Administer and support the organization's cloud-based phone system.
• Support related communication systems, including fax and paging platforms.
• Analyze and resolve end-user networking issues accurately and promptly.
• Provide Tier 3 escalation support for network, fax, paging, and related system issues.
• Escalate issues to support vendors or senior IT team members when appropriate.
• Provide end-user guidance and training when needed.
• Share technical knowledge and provide basic network maintenance guidance to IT Support Representatives.
• Monitor network performance and prepare reports regarding network statistics and system status.
• Maintain complete and accurate documentation for network infrastructure, phone systems, failover systems, testing, and associated configurations.
• Communicate professionally and effectively with internal and external customers.
• Work collaboratively with IT team members to balance workloads and resolve technical issues.
• Travel between Diversus Health locations as required to perform job responsibilities.
• Work after hours regularly and as operational needs require.

• Associate degree in Information Technology or equivalent experience preferred.
• At least two years of experience with LAN/WAN network systems, cloud-based phone systems, and Microsoft Windows environments.
• Cisco Certified Network Associate (CCNA) certification preferred.
• Experience supporting organizational networks, communication systems, and end users in a professional environment.  

• Working technical knowledge of current network hardware, protocols, and standards.
• Knowledge of firewalls, routers, switches, VPN, TCP/IP, VoIP, and wireless networking technologies.
• Hands-on hardware troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Ability to research networking issues and products as needed.
• Ability to maintain accurate technical documentation and prepare network statistics and status reports.
• Working knowledge of Meraki networking technologies preferred.
• Strong computer skills with the ability to learn new platforms and technologies.

• Strong written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to communicate technical information in clear, user-friendly language to nontechnical employees and end users.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Self-motivated and self-directed, with the ability to exercise sound independent judgment.
• Ability to work effectively in a collaborative, team-oriented environment.

• Ability to work after hours regularly and as needed.
• Valid driver's license required.
• Driving record must meet Diversus Health organizational insurance requirements.
• Ability to travel between Diversus Health locations for business-related needs.