We are Kao, listed as one of the world’s most ethical companies for the last 20 years.
Our EMEA brand portfolio spans across three sectors; Consumer Care (John Frieda, Guhl, Bondi Sands, Bioré, Jergens, Curél), Professional Hair (Goldwell, Oribe, KMS Hair, Kerasilk), and Molton Brown.
Our corporate philosophy, The Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.
About our role:
As the Junior National Account Manager, PurePlay, you will have ownership of a portfolio of leading online retailers and be directly responsible for delivering against sales, profit and market share objectives. In this dynamic role, you will work with customers including LookFantastic, Ocado, ASOS, and other key PurePlay accounts.
You will collaborate closely with internal and external stakeholders to build strong customer relationships, identify growth opportunities, and develop insight led business plans that deliver sustainable, profitable growth. The role sits at the heart of KAO's E Commerce strategy and will provide exposure to key areas including retail media, digital shelf optimisation, search performance, customer development and commercial negotiation.
What you will do:
Account Management
- Manage a portfolio of PurePlay customers and act as the primary point of contact between KAO and the customer.
- Build strong and sustainable relationships with key customer stakeholders.
- Develop and execute Joint Business Plans that deliver mutually beneficial growth.
- Identify and unlock growth opportunities through brand distribution expansion, retail media activation, digital shelf excellence, search optimisation and online conversion.
Commercial Ownership
- Support delivery of Net Sales, Profit and Market Share objectives across your account portfolio.
- Manage customer forecasts and provide accurate sales projections.
- Support pricing, promotional planning and commercial negotiations.
- Monitor customer performance and proactively identify risks and opportunities.
Retail Media & Digital Shelf
- Define and execute retail media plans by customer, working with partners such as Criteo
- Optimise search visibility, share of voice and digital shelf performance across key platforms.
- Analyse media performance and ensure investment is delivering against agreed KPIs and ROAS targets.
- Support the implementation of SEO, PDP optimisation and digital content strategies.
Planning & Administration
- Own the monthly commercial planning process, including forecasting, promotional submissions, pricing administration and invoice management.
- Complete customer administration accurately and on time, including new line forms, promotional forms and retailer portals.
- Maintain accurate reporting and performance tracking.
Cross Functional Collaboration
- Work closely with Marketing, Category, Shopper Marketing, Supply Chain and Finance teams to deliver customer plans.
- Ensure effective communication of customer priorities and opportunities across the business.
- Participate in cross functional projects and initiatives that contribute to the success of the wider Consumer Care business.
Performance Reporting
- Analyse sales, EPOS, market and digital performance data to identify trends and opportunities.
- Produce timely and insightful updates for stakeholders and senior leadership.
- Track progress against key customer objectives and recommend corrective actions where required.
What you will need:
- BSc/BA Hons degree or equivalent
- Minimum of 2 years’ experience within Sales, Account Management, Retail eCommerce or related commercial role.
- Sound commercial acumen and analytical capability. Experience of working with P&Ls to structure business proposals and decisions, underpinned by accurate commercial modelling.
- Strong interpersonal skills and high personal credibility is required to build collaborative working relationships with both internal and external stakeholders
- Excellent communication skills, able to simplify complex messages and situations to piers and senior stakeholders within the business.
- Proven Leadership, the ability to proactively drive a growth agenda through the business and execute with excellence.
- Ability to manage multiple priorities in a fast paced environment.
- Experience working with PurePlay or eCommerce customers would be advantageous.
- Understanding of retail media, search optimisation and digital shelf management would be advantageous.
- Interest in beauty, digital marketing and online retail.
- Experience within FMCG, beauty or consumer goods.
- Intermediate Excel Skills
At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.
What you can expect from us:
- An entrepreneurial environment where passionate and innovative teams come together.
- Respect, teamwork and collaboration are at the heart of how we work.
- A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities
- A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension schemes, insurance options, and more…
- Learning and development opportunities
Your voice matters here, we value entrepreneurial thinking and innovation from our teams.
To find out why 33,000 people across the Globe work at Kao please visit:
https://candidate-brochure.kao.com/kao-emea/full-view.html
https://www.kao.com/emea/en/careers/
Discover careers at Kao and how we live our purpose, Kirei – Making Life Beautiful. https://kao.voyse.io/
Our Privacy Policy: https://www.kao.com/emea/en/privacy/
Skills Required
- BSc or BA Honours degree or equivalent
- Minimum 2 years of experience in Sales, Account Management, retail e-commerce, or a related commercial role
- Commercial acumen and analytical capability
- Experience working with P&Ls and commercial modeling
- Strong interpersonal skills and credibility with internal and external stakeholders
- Excellent written and verbal communication skills
- Proven leadership and ability to drive growth agendas
- Ability to manage multiple priorities in a fast-paced environment
- Experience with PurePlay or e-commerce customers
- Understanding of retail media, search optimization, and digital shelf management
- Interest in beauty, digital marketing, and online retail
- Experience in FMCG, beauty, or consumer goods
- Intermediate Excel skills
What We Do
Ever since the company's founding in 1887, Kao has strived to deliver value to the life of people everywhere in the world. Today, we are a leading manufacturer in the fields of hygiene, beauty and health, while our chemical business contributes to the development of diverse industries. With more than 33,000 employees, our mission is to enrich the lives of people globally and contribute to the sustainability of the world. In the regions of Americas, Europe, Middle East and Africa (EMEA), we focus on our Beauty Care business with premium brands in three business sectors: Consumer, Salon and Cosmetics. Our Business Sector represents skin and hair care brands that are recognized worldwide for their innovation and quality, such as Jergens, Curél, Bioré, Guhl, and John Frieda. Our Salon Business Sector is committed to unleashing the creativity of stylists around the globe. With our industry leading brands Goldwell, KMS and Oribe, stylists have everything in their hands to create beautiful show-stopping hair representative of the individuality of their clients. Our London-based boutique brand, Molton Brown, offers luxury beauty products found only in our exclusive Molton Brown stores, high-end department stores and travel retail, as well as five-star hotels around the world. All three business sectors are driven by the same values and beliefs: Creating high-quality products and constantly striving for the best is what is at the heart of everything we do. This is why we understand that our people are one of our core assets, and we strive for a working environment that allows team members to flourish and grow. Join us, and you will have opportunity to help us make life beautiful
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