Junior IT Support Specialist

Location: Reston, VA
Work Arrangement: Hybrid - 2 days per week onsite in Reston
Employment Type: Full-Time
Salary Range: $55,000-$70,000 annually

Job Description

Brillient Corporation is seeking a motivated, customer-focused IT Support Specialist to provide technical assistance to employees and support daily IT operations. This individual will serve as a primary point of contact for helpdesk requests, troubleshoot hardware and software issues, assist with equipment deployment, and provide basic Microsoft 365 and user account administration.

The ideal candidate is organized, responsive, and eager to learn, with strong troubleshooting skills and the ability to communicate technical information clearly to non-technical users.

Key Responsibilities

• Respond to, triage, and resolve helpdesk tickets by phone, email, Microsoft Teams, and in person, escalating complex issues when necessary.
• Troubleshoot and repair laptops, printers, peripherals, and common hardware or software issues.
• Deploy, configure, and maintain company-issued laptops and related equipment.
• Support employee onboarding and offboarding, including equipment setup and user account provisioning.
• Maintain accurate hardware inventory, equipment assignments, and IT asset records.
• Perform basic administration in Microsoft 365 Admin Center and Microsoft Entra ID, including creating and disabling user accounts, assigning licenses, resetting passwords, and managing multifactor authentication (MFA).
• Support Microsoft Outlook, Teams, OneDrive, and SharePoint users, including mailbox access, shared mailboxes, distribution lists, and file permissions.
• Troubleshoot basic network connectivity issues, including Wi-Fi and remote access.
• Document technical issues, resolutions, and procedures while contributing to the internal IT knowledge base.
• Coordinate with other IT personnel or vendors to resolve issues requiring additional technical support.

What We Offer

• Hybrid work flexibility
• Generous paid time off
• Medical, dental, and vision insurance
• Company-paid life insurance and short-term disability coverage
• Voluntary life insurance and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness programs
• 401(k) retirement plan
• Competitive compensation

Equal Employment Opportunity and Accommodations

Brillient is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Brillient is committed to providing reasonable accommodations to individuals with disabilities throughout the application and interview process.

Required Qualifications

• Minimum two (2) years of experience in IT support, helpdesk, desktop support, or a related technical role.
• Solid working knowledge of Windows 10/11 operating systems.
• Basic understanding of networking concepts, including Wi-Fi, DHCP, and DNS.
• Strong customer service, troubleshooting, and communication skills.
• Ability to explain technical information clearly and patiently to non-technical users.
• Strong organizational skills with the ability to prioritize and manage multiple support tickets simultaneously.
• Willingness to learn new technologies, follow documented procedures, and work collaboratively.
• Ability to work onsite at Brillient's Reston, VA office 2 days per week.

Preferred Qualifications

• Experience supporting macOS devices.
• Exposure to Microsoft 365 Admin Center, Microsoft Entra ID (Azure AD), Exchange Online, or Microsoft Intune.
• CompTIA A+ or Microsoft 365 Fundamentals certification.