Responsibilities
- Perform proactive documented checkouts and monitoring to avoid service outages or limit their impact. Fault isolation, notifications, and escalations to restore service as necessary.
- If an issue cannot be resolved within the L1 team, manage the escalation process to L2 (paging to the correct team, ensuring an on-call engineer responds and check-in with them on resolution progress
- Supporting Issue Bridges where multiple teams are needed to resolve an important issue. Setting up the call, paging the required participants, taking timeline notes for Incident Reviews, sending Issue Status updates to Senior Executives
- Review Runbooks and pre-deployment application rollout activities that ensure health monitoring, production readiness and understanding of established recovery procedures.
- Awareness and support for implementation of scheduled and CAB approved changes.
- Support for pro-active maintenance activities such as validating failover recoveries, release deployments and routine activities required to keep the infrastructure in good health
- Demonstrates a proactive desire to learn and contribute to improvement initiatives
Skills
- Primary degree in Computer Science or related field, with 2-4 years relevant industry experience
- A+, CCNA, MCP, Linux Certifications, etc. are valued.
- Solid working knowledge of application fundamentals and functions, Windows OS, Linux, HP UX, Big IP Load Balancers.
- Good knowledge of operations procedures, application troubleshooting, security principles.
- Working knowledge of Web based services that included Apache, Jboss, Tomcat, IIS, and restoration of their services.
- Strong customer service and communications skills.
- Comfortable working within a highly collaborative team environment as well as an independent performer is essential.
- Weekend and off hours shift work and support is required.
- Strong understanding and working experience with ITIL incident and problem management processes and analytical skills.
- Excellent English written and verbal skills and ability to succinctly summarize key technical findings and root cause analysis.
- Ability to multitask and prioritize with a high attention to detail.
- Experience with System Monitoring and Automation is preferred
Dun & Bradstreet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dun & Bradstreet and has not been reviewed or approved by Dun & Bradstreet.
-
Leave & Time Off Breadth — Vacation time starts strong and increases with tenure, complemented by paid holidays, a floating holiday, volunteer hours, and an “Unsick Day” for preventive care. Together these options create a robust and varied time-off program.
-
Parental & Family Support — Primary caregivers can receive up to 16 weeks of paid parental leave after one year of employment, with shorter leave for secondary caregivers and provisions for fostering or guardianship. Adoption assistance is also available.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered alongside FSA/HSA options, mental-health support, and discounted fitness programs. HDHP enrollees receive employer HSA funding in addition to employer-paid basic life and short-term disability coverage.
Dun & Bradstreet Insights
Similar Jobs
What We Do
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity. For more information on Dun & Bradstreet, please visit www.dnb.com.
Why Work With Us
We are at a transformational moment in our company journey, and we’re excited about it. Each day, we are taking steps to transform our culture into one that activates our people’s best work, exploring what needs to change to accelerate creativity and innovation, and challenging ourselves to think differently about how we interact.
Gallery
