Responsibilities
- Perform proactive checkouts and monitoring to avoid service outages or limit their impact. Handle fault isolation, notifications, and escalations to restore service as necessary.
- Manage the escalation process to L2 if issues cannot be resolved within the L1 team, ensuring the correct team is paged, an on-call engineer responds, and progress is tracked.
- Support Issue Bridges for important issues requiring multiple teams, including setting up calls, paging participants, taking timeline notes for Incident Reviews, and sending status updates to Senior Executives.
- Review Runbooks and pre-deployment activities to ensure health monitoring, production readiness, and understanding of recovery procedures.
- Support scheduled and CAB approved changes and proactive maintenance activities such as validating failover recoveries, release deployments, and routine infrastructure health checks.
- Demonstrate a proactive desire to learn and contribute to improvement initiatives.
Skills
- Primary degree in Computer Science or related field, with 2-4 years of relevant industry experience.
- Valued certifications: A+, CCNA, MCP, Linux, etc.
- Solid working knowledge of application fundamentals and functions, Windows OS, Linux, HP UX, Big IP Load Balancers.
- Good knowledge of operations procedures, application troubleshooting, and security principles.
- Working knowledge of web-based services including Apache, JBoss, Tomcat, IIS, and restoration of their services.
- Strong customer service and communication skills.
- Comfortable working within a highly collaborative team environment as well as independently.
- Weekend and off-hours shift work and support is required.
- Strong understanding and experience with ITIL incident and problem management processes and analytical skills.
- Excellent English written and verbal skills, with the ability to succinctly summarize key technical findings and root cause analysis.
- Ability to multitask and prioritize with high attention to detail.
- Experience with system monitoring and automation is preferred
Dun & Bradstreet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dun & Bradstreet and has not been reviewed or approved by Dun & Bradstreet.
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Leave & Time Off Breadth — Vacation time starts strong and increases with tenure, complemented by paid holidays, a floating holiday, volunteer hours, and an “Unsick Day” for preventive care. Together these options create a robust and varied time-off program.
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Parental & Family Support — Primary caregivers can receive up to 16 weeks of paid parental leave after one year of employment, with shorter leave for secondary caregivers and provisions for fostering or guardianship. Adoption assistance is also available.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered alongside FSA/HSA options, mental-health support, and discounted fitness programs. HDHP enrollees receive employer HSA funding in addition to employer-paid basic life and short-term disability coverage.
Dun & Bradstreet Insights
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What We Do
Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity. For more information on Dun & Bradstreet, please visit www.dnb.com.
Why Work With Us
We are at a transformational moment in our company journey, and we’re excited about it. Each day, we are taking steps to transform our culture into one that activates our people’s best work, exploring what needs to change to accelerate creativity and innovation, and challenging ourselves to think differently about how we interact.
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