Do you have hands-on experience or training in IT support, hardware troubleshooting, or desktop operating systems?
Do you want to step into a dynamic role supporting end users and local infrastructure?
Do you speak fluent German and English?
If so, we would love to learn more about your background!
The position is based onsite or hybrid in Germany in the Düsseldorf and Cologne area.
Our client is seeking a Junior IT Specialist to join their Managed Service division. In this entry-level role, you will deliver Level 2 technical support for workstations, mobile devices, and standard software, manage hardware assets across their lifecycle, and assist regional IT leaders with local PC and infrastructure coordination. You will work directly with end users and collaborate with regional and global IT teams to resolve technical issues efficiently.
It is an Onsite / Hybrid IT Support role.
Key responsibilities:
• Providing L2 support for Windows 11 PCs (HP hardware focus), mobile devices, iPads, network printers, and standard software
• Managing tickets within the ticketing system—logging, diagnosing, resolving, and escalating complex incidents to higher-level specialists
• Handling full lifecycle asset workflows: deploying, receiving, shipping, and processing returned leased devices
• Assisting with hardware upgrades/downgrades (RAM, storage) and configuring systems via enterprise deployment tools (e.g., Company Portal)
• Troubleshooting email clients (Outlook), Office 365, Cloud PCs, Citrix, IP/softphones, and print queues
• Maintaining accurate IT inventory logs and overseeing hardware tracking tools
• Supporting regional leadership with local infrastructure coordination and end-user hardware refresh programs
To be a good fit for the Junior IT Specialist role you will have:
- Up to 1 year of professional experience or practical IT training/education in IT support, helpdesk, or field support.
- Solid foundational knowledge of Windows 11, Office 365, Outlook, and PC hardware troubleshooting (predominantly HP).
- Basic understanding of service desk ticketing systems, IT asset lifecycle management, and remote support tools.
- Ability to provide clear, customer-oriented support via phone, email, and on-site assistance.
- Strong problem-solving skills utilizing knowledge bases, vendor documentation, and team guidance.
- Fluent German and communicative English (minimum B1 level, spoken and written).
Nice to have:
- Familiarity with enterprise software platforms (e.g., SAP, Oracle, Salesforce—training will be provided)
- Basic exposure to cloud environments (Citrix, Cloud PCs) or network printer/server configurations
- Prior experience supporting corporate multi-site or remote end-user environments
Key to success:
- High eagerness to learn and troubleshoot technical challenges
- Proactive, organized working style with a strong commitment to end-user satisfaction
Reasons to join:
• Competitive entry-level compensation package
• Flexible hybrid work setup (Onsite support core with Home Office flexibility upon PM approval)
• Standard business hours structure (8:00 AM – 4:00 PM) with clear out-of-hours compensation protocols
• On-the-job training for enterprise applications and internal systems
• Direct exposure to global IT infrastructure practices and clear career development pathways
Sounds interesting? Send us your CV by applying to this page
Skills Required
- Up to 1 year of professional experience or practical IT support, helpdesk, or field support training/education
- Foundational knowledge of Windows 11, Office 365, Outlook, and PC hardware troubleshooting
- Basic understanding of service desk ticketing systems, IT asset lifecycle management, and remote support tools
- Ability to provide customer-oriented support by phone, email, and onsite
- Strong problem-solving skills using knowledge bases, vendor documentation, and team guidance
- Fluent German and communicative English at minimum B1 level, spoken and written
- Familiarity with SAP, Oracle, or Salesforce
- Basic exposure to Citrix, Cloud PCs, or network printer/server configurations
- Experience supporting corporate multisite or remote end-user environments
What We Do
Sowelo Consulting is a recruitment agency based in Poland that specializes in providing tailored recruitment solutions. They offer services such as executive search, recruitment process outsourcing, and IT contracting, focusing on companies hiring between 10 to 200 employees annually.
