Copper River Shared Services is seeking a motivated and detail-oriented Junior IT Administrator to join our growing IT team in Clackamas, OR. This role is responsible for providing day-to-day technical support, assisting with device and user management, and supporting a secure Microsoft GCC High environment. This is an excellent opportunity for an early-career IT professional to develop hands-on experience in desktop support, cloud-based systems, and enterprise-level security practices.
Responsibilities (include but are not limited to):
- Provide hands-on desktop support for Windows-based systems, including troubleshooting hardware and software issues.
- Install, configure, and maintain applications in accordance with organizational standards and compliance requirements.
- Support mobile device management (MDM), including device enrollment, configuration, and troubleshooting.
- Assist in managing devices through Microsoft Intune, including policy enforcement, compliance monitoring, application deployment, and reporting.
- Troubleshoot system performance issues, connectivity problems, printers, peripherals, and user access concerns.
- Manage user accounts, permissions, password resets, and group memberships within Entra ID (Azure AD).
- Document technical issues, resolutions, and recurring problems to enhance internal knowledge resources.
- Collaborate with senior IT staff to implement best practices in security, configuration management, and device lifecycle processes.
- Maintain accurate inventory of IT assets, including hardware, software licenses, and accessories.
- Ensure all activities comply with security requirements aligned with NIST 800-171 and CMMC standards.
Essential Job Qualifications and Requirements:
- Required Experience and Knowledge:
- 1–2 years of experience in IT support, help desk, or desktop administration.
- Hands-on experience troubleshooting Windows operating systems, enterprise applications, and hardware components.
- Basic knowledge of Microsoft 365, Entra ID (Azure AD), and Microsoft Intune (or comparable MDM/EMM tools).
- Understanding of fundamental networking concepts (e.g., DNS, DHCP, VPN, Wi-Fi).
- Strong customer service mindset with excellent communication skills.
- Ability to manage multiple tasks, prioritize effectively, and work independently with guidance.
- Preferred Qualifications
- Experience in a regulated or secure IT environment (e.g., GCC High, GCC, FedRAMP).
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Familiarity with PowerShell scripting for basic automation tasks.
- What We Offer
- Opportunities for professional growth and career development.
- Exposure to enterprise-level cloud and cybersecurity technologies.
- A collaborative team environment with mentorship from experienced IT professionals.
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River’s Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Top Skills
What We Do
Welcome to Copper River Shared Services! The Shared Services Division of the Copper River Family of Companies provides long-term strategic business planning, new company startup and acquisition strategies, complete back office support services, regulatory training, compliance, and governance oversight to ensure the continued growth and prosperity of the Copper River Family of Companies. We are proud to be owned by the Native Village of Eyak, a Federally recognized Alaska Native Tribe located in Cordova, Alaska. With over 500 professional industry leading experts, the Copper River Family of Companies are driven to support the needs of our clients and their missions both at home and abroad. We stand ready. Our mission is to Diversify the Native Village of Eyak’s Ability to Facilitate Economic Advancement; it’s what binds us now and into the future. We accomplish this through the work of our strategic alliance of agile Operating Companies, guided by our core values of Collaboration, Integrity, and Empathy.
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