The Role
Serve as Tier 1 IT contact for Mexico: handle daily support tickets (software, access, email), onboard/offboard hardware, manage local inventory and meeting rooms, document issues, and escalate complex incidents to regional Senior IT Administrators.
Summary Generated by Built In
We are looking for a Junior IT Administrator to serve as the first point of contact (Tier 1) for local operations in Mexico. This role will be responsible for handling the daily operational workload, support tickets, and physical hardware management, ensuring an excellent level of internal service and appropriately escalating complex incidents to the regional references on the team.
Key Responsibilities
- Helpdesk Management (Tier 1): Resolve daily technical support tickets for local users (software configuration, access issues, email troubleshooting, etc.).
- Onboarding and Offboarding: Configure and deploy computer equipment for new hires, as well as recover and format hardware for departing employees.
- Local Inventory Management: Control and maintain physical IT inventory in Mexico (laptops, monitors, peripherals) and provide support for meeting rooms.
- Structured Escalation: Filter and diagnose complex problems to escalate them properly to the Senior IT Administrators on the team (Tier 2/LATAM).
Skills, Knowledge and Expertise
- 1 to 2 years of previous experience in Technical Support, Helpdesk, or similar IT roles.
- Practical knowledge in administering corporate platforms (e.g., Google Workspace, Microsoft 365, Active Directory / Entra ID).
- Familiarity with ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow).
- Basic experience in hardware maintenance and configuration (Windows / macOS).
- Intermediate-Advance conversacional level of English.
- Service-oriented and proactive attitude: Willingness to learn quickly and resolve basic operational blockers independently.
- Clear communication: Ability to document processes within tickets and communicate status updates without falling into unnecessary over-reporting.
- Teamwork: Ability to follow operational guidelines and rely on team mentors (technical references) for professional development.
Job Benefits
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Please note: final benefits may vary by location — country-specific benefits will be added to the offers later.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 1 to 2 years experience in Technical Support or Helpdesk roles
- Practical knowledge administering Google Workspace and Microsoft 365
- Experience with Active Directory / Entra ID
- Familiarity with ticketing systems (Jira Service Management, Zendesk, ServiceNow)
- Basic hardware maintenance and configuration experience (Windows and macOS)
- Intermediate-advanced conversational English
- Service-oriented, proactive attitude and willingness to learn
- Clear communication and documentation skills within tickets
- Ability to follow operational guidelines and work with team mentors
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
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