Job responsibilities
- Supporting partner API integrations during onboarding and launch;
- Consulting partners and commercial stakeholders on API functionality;
- Handling requests coming through the ticketing system;
- Validating the quality of partner integrations;
- Logging information about integrating partners;
- Conducting Zoom/Google Meet calls with partners;
- Working with API logs and troubleshooting errors;
- Escalating requests to other teams when needed;
- Maintaining and updating the knowledge base.
Requirements
- At least 1 year of experience in API technical support (2nd–3rd line support)
OR experience with API integrations, launch, and support of API clients; - Time management, strong communication skills, proactivity, and willingness to learn;
- Confident experience working with APIs and Postman;
- Ability to persuade and influence stakeholders;
- Basic understanding of API integration design principles;
- Ability to read logs in JSON and XML formats;
- Understanding of CRUD principles;
- Ability to work with Google Docs;
- Ability to handle cross-functional / adjacent project tasks;
- English level B2 or higher (both written and spoken).
Preferred Skills:
- Experience with SQL, Grafana, and Kibana;
- Experience working with project-based tasks;
- Strong communication skills.
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Skills Required
- At least 1 year of experience in API technical support (2nd-3rd line) OR experience with API integrations, launch, and support of API clients
- Confident experience working with APIs and Postman
- Ability to read and interpret logs in JSON and XML formats
- Basic understanding of API integration design principles
- Understanding of CRUD principles
- Time management, strong communication skills, proactivity, and willingness to learn
- Ability to persuade and influence stakeholders
- Ability to work with Google Docs
- Ability to handle cross-functional / adjacent project tasks
- English level B2 or higher (both written and spoken)
- Experience with SQL
- Experience with Grafana
- Experience with Kibana
- Experience working with project-based tasks
What We Do
Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.
