Meet Ozow
Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.
More about this Ozow fantastic position
Ozow is looking for a Junior Fraud Analyst. Your understanding and knowledge of the financial services and payments industry, the dynamics of the fraud landscape, and use of data analytics for counter fraud and financial crime strategies will be key to assisting the business with fraud risk management.
To provide specialist advice and support to investigate and resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Investigate fraudulent activity, perform analyses, and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.
Your role and responsibilities
Fraud Dispute & Case Management
- Oversee all fraud dispute processes across EFT, Card, and DebiCheck products.
- Manage escalations and resolve disputes/chargebacks in line with scheme rules, legal frameworks, industry standards and regulatory obligations.
- Liaise with banks and merchants to ensure swift resolution and fund recovery where possible.
Transaction Monitoring & Rule Management
- Own end-to-end transaction monitoring, including fraud detection rule creation, testing, implementation, and continuous optimization.
- Identify fraud trends, typologies, and anomalies; translate findings into actionable detection rules.
- Ensure monitoring systems are effective, scalable, and compliant with regulatory and scheme requirements.
Fraud Investigations & Intelligence
- Conduct in-depth investigations into actual fraud cases, identifying root causes, trends, and typologies.
- Work with internal and external teams to deal with law enforcement investigations.
- Maintain up-to-date fraud intelligence to pre-empt new and emerging risks.
Relationship & Stakeholder Management
- Build and maintain strong working relationships with banks, card schemes, and key merchants.
- Collaborate closely with internal teams to embed fraud prevention and monitoring into business processes.
- Represent our client in external audits, compliance reviews, and legal proceedings where required.
Governance, Compliance & Legal
- An understanding of all applicable South African regulations related to payments fraud, including but not limited to the Financial Intelligence Centre Act (FIC Act), SARB requirements, scheme rules, and other relevant legislative or regulatory obligations.
- Support audits and compliance reviews by preparing documentation, data, and process explanations.
You are an ideal candidate if you have
- 2+ years’ experience in fraud detection and prevention and or related environment
- 2+ years in banking/financial sector and or technology sector focusing on payments
- Understanding of counter fraud, anti-money laundering and risk management frameworks, policies, and practices
- Experience in fraud prevention software management tools and methodologies
- You will be required to work shifts which will include after hours and weekend work
- Excellent communication, presentation, and proficient in business writing skills
- Excellent Stakeholder relationship management and interpersonal skills
- Numerate with excellent analytical skills and familiar BI software packages
Your skills and competencies
- You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
- Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
- A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
- You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
- Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
- You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
- You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
- We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
- You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.
Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.
In office perks
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
- Birthday Leave
Perks for South African based employees
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.
Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards
Ready to be exceptional? Apply now!
Keen to know more?
Interested in joining our rocket ship?
To find out more about life at Ozow, head over to our Careers Page here!
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What We Do
Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS). Through Ozow’s precise and secure system (that reduces the risk of charge-backs), merchants get real-time payments with instant transaction notifications and automated bank reconciliations. As no card is required for payment, their products are also more widely available, resulting in less abandoned carts, increased sales and more happy customers. Furthermore, merchants enjoy transaction fees as low as 1,5%, with no monthly costs, setup fees, or minimum charges, enabling them to save their money. As an added bonus, merchants processing up to R1m per month can use Ozow for free in their first year, no strings attached. Ozow is committed to financial inclusion on a continent where many people are disenfranchised by a lack of payments options. Furthermore, Ozow is committed to making it affordable for smaller businesses to take their trade to a wider audience, and to ensure that if traditional payment methods are unavailable, merchants don’t suffer. To date, Ozow has processed over a billion transactions, and has processed a combined value exceeding R5 billion. Ozow is bringing commerce to a wider audience, promoting financial inclusion and innovating for our customers. Paying with us is Ozow easy, Ozow fast and Ozow trusted
