Company:MMC Corporate
Description:
THE ROLE & YOUR MISSION
The Junior Darwin Analyst L3 plays a crucial role in our team by independently managing regular Service Request Type Tickets and conducting low-complexity investigations. This position involves assisting with mid to high-complexity issues as needed, while also proactively creating content to support new joiners and address common Darwin-related challenges.
This role is essential for ensuring smooth operations and enhancing the overall efficiency of our Darwin systems.
- Investigates, diagnoses, and resolves complex application issues, and works with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate.
- Provides users with best practice communications, guidance, and other appropriate support until tickets are resolved.
- Carries out application management, including monitoring and maintenance (installation, configuration, administration) of applications and services.
- Provides first-line DBA tasks; scheme manipulations, ad-hoc database research and reporting.
- Performs complex and challenging troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage complex issues to the appropriate technology groups.
- Answers questions relating to application security and configuration in the area of technical expertise.
- Supports business-critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.
- Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management.
- Provide on-call support for business-critical applications during non-core hours.
- Ensures CA is updated with Server Changes, Application Changes, and contains accurate/up-to-date information.
- Arrange communication on software/hardware issues and resolution updates; Provide service reports management summary.
- Assigns, coordinates, and manages ticket assignments with DBAs and the development team
YOUR EXPERIENCE & VALUES
- Independently carries out regular Service Requests Type Tickets
- Carry out low-complexity investigations independently, assisted as necessary on mid to high-complexity issues
- Proactively create content for new joiners / wider business related to common Darwin Issues
- Predominately picking up low/mid complexity escalations with assistance where needed
- Strong grasp of all fundamental CGD Darwin functionality, except for gaps in more adv. functionality
- Basic Understanding of NGD fundamentals
- Basic SQL/MongoDB querying abilities for major recon/scripting
- Investigations into alerting on known scenarios
- Can replicate problems/issues and raise bugs with steps to replicate correctly
- An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth
- A fail-friendly environment that encourages learning and initiative;
- A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary)
- 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget)
- Performance Bonus scheme
- Matching charity contributions, charity days off, and the Pay it Forward charity challenge
- Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance
- We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home
As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.
Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 4 million people are already using our platform.
Darwin™ is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast-paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.
Here at Darwin, we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.
Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.
Top Skills
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries.
Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity.
Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics.
Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people.
Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society.
Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
