Who we are:
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
As a Customer Success Manager, you will be responsible for building and maintaining successful client relationships.
What you’ll be doing in this position:
- Engage with merchants when expected behaviour deviates from the norm through outbound calls/emails to retain the business and prevent churn
- Provide routine checkups to satisfied merchants
- Target merchants who have sub-optimal setups to upsell or replace new products
- Ensure new merchants are properly activated within a defined time
- Encourage merchants to properly adopt our product suite
- Guarantee that merchant's queries are resolved on time
You’ll be great for this position if you have:
- Sales/upselling experience
- Excellent verbal and written communication skills in English and German
- Excellent organisational skills
- 1-2 years experience as a KAM, CSM/Sales agent
Why you should join SumUp
- Join a truly global SumUp team of 3200+ people from 80+ countries, spread across 4 continents
- Restaurant Ticket
- Public transport ticket (50%)
- Health Insurance (50%)
- Free Babbel Professional Subscription
This is an on-site job.
About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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