Junior Customer Onboarding Specialist

Description

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

In this role, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Our team is dedicated to ensuring clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

This is an exciting opportunity for recent graduates to kickstart their career in the dynamic tech-driven travel industry with Guesty, where you'll be at the forefront of transforming customer experiences in the world of travel and hospitality.

Responsibilities

• Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
• Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
• Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
• Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
• Follow-Up: Maintain regular follow-ups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
• Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
• Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
• Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
• Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
• Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.
• Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.

Requirements

• Education: Recent graduate with a degree in a STEM field (Science, Technology, Engineering, Mathematics) or related technical discipline.
• Technical Aptitude: Demonstrates strong analytical skills, technical curiosity, and a proactive approach to problem-solving. Comfortable learning and applying new technologies quickly.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to clearly convey technical concepts to diverse stakeholders. Comfortable interacting with clients and internal teams.
• Project Ownership Potential: Eager to take responsibility for tasks and projects. Demonstrates organizational skills with the ability to manage multiple tasks in a dynamic environment.
• Culture Fit: Humble, self-motivated, and keen to learn. Proactively seeks opportunities to improve current processes and methods, showing enthusiasm and ambition.
• Time Management: Strong organizational skills with a proven ability to prioritize tasks effectively and handle multiple activities simultaneously.
• Adaptability: Demonstrates agility in learning new products and technologies, with an interest in staying current with industry developments.Customer Orientation: Friendly, patient, and professional attitude, committed to providing outstanding customer service. Passionate about client success and satisfaction, and willing to go above and beyond to deliver exceptional experiences.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.