The Role
Manage a portfolio of broker accounts by collecting outstanding balances, resolving queries, allocating cash receipts, reconciling accounts, and preparing monthly statements. The role also involves building broker relationships, supporting process improvements, contributing to team projects, and providing wider team coverage. This entry-level opportunity is designed to develop expertise in insurance credit control and finance.
Summary Generated by Built In
We're looking for a Junior Credit Controller to join our Credit Control team, supporting the day-to-day management of outstanding balances while building and maintaining strong relationships with brokers.
Working closely with Credit Controllers and Team Leaders, you'll gain exposure to all aspects of insurance credit control, including premium collection, cash allocation, reconciliations and resolving broker queries. This is an excellent opportunity for someone looking to develop a long-term career in credit control within the insurance industry.
About the role
As a Junior Credit Controller, you'll take ownership of a portfolio of broker accounts, supporting the timely collection of debt and helping maintain accurate financial records. Alongside your core responsibilities, you'll contribute to team initiatives, process improvements and provide support across the wider Credit Control team when required.
This role offers excellent learning opportunities and a clear development pathway into a Credit Controller position.
This role offers excellent learning opportunities and a clear development pathway into a Credit Controller position.
Key Responsibilities
- Manage and collect outstanding balances across an allocated portfolio of broker accounts.
- Build and maintain strong working relationships with brokers and internal stakeholders.
- Proactively chase overdue debt and work with brokers to resolve aged balances.
- Investigate and resolve broker and finance queries in a timely and professional manner.
- Accurately allocate daily cash receipts and investigate unidentified cash and unallocated items.
- Complete account reconciliations and resolve allocation discrepancies.
- Prepare and distribute monthly broker statements.
- Distribute cash cover and allocate settlements for team action.
- Contribute to process improvements and support wider team projects.
- Provide cover and support across the Credit Control team during periods of leave or increased workload.
- Participate in team meetings and training to support personal development and collaboration.
About you
We're looking for an enthusiastic and motivated individual with a genuine interest in developing a career in credit control and finance within the insurance industry.
You'll ideally have previous experience in a customer service, finance or administrative role, with office-based experience being advantageous.
To be successful in this role, you'll have:
You'll ideally have previous experience in a customer service, finance or administrative role, with office-based experience being advantageous.
To be successful in this role, you'll have:
- Strong attention to detail and accuracy.
- Good organisational and communication skills.
- Confidence working with financial data and numerical information.
- Working knowledge of Microsoft Outlook and Excel.
- A willingness to learn new systems and processes.
- Proactive approach and the ability to work effectively as part of a team.
- Positive attitude and eagerness to develop your skills and knowledge.
This is a fantastic opportunity to join a supportive team, gain valuable industry experience and build a successful career in credit control.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.
Skills Required
- Strong attention to detail and accuracy
- Good organizational and communication skills
- Confidence working with financial data and numerical information
- Working knowledge of Microsoft Outlook and Excel
- Willingness to learn new systems and processes
- Proactive approach and ability to work effectively as part of a team
- Positive attitude and eagerness to develop skills and knowledge
- Previous experience in a customer service, finance, or administrative role
- Office-based experience
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
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