With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Belonging at Absa
Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.
Job Summary
To provide needs-based sales and service across retail banking products, delivering an excellent customer experience while meeting sales targets and complying with the FAIS Act, Treating Customers Fairly (TCF), and risk governance requirements. Provide integrated sales and service across internal and light external channels, handling customer needs end‑to‑end with minimal handovers. Manages ongoing customer relationships and portfolio value.Job Description
Key Focus Areas
Deliver efficient customer service and resolve queries with minimal handovers.
Champion digital and self-service adoption to reduce assisted transactions.
Manage customer flow, hosting, and queue redirection.
Operate flexibly across diverse branch formats and customer segments.
Perform simplex sales and generate leads for advisory teams.
Ensure compliance, risk management, and governance standards.
Support DHA/MVNO administrative processes in select branches.
Manage branch devices to ensure functionality, uptime, and customer convenience.
Contribute to a professional, welcoming, and service-focused environment.
Uphold brand standards and operational discipline.
Accountabilities
Sales & Advice
Conduct customer financial needs analyses
Offer appropriate banking and/or insurance solutions (e.g. lending, transactional, savings, credit, risk products)
Explain product features, benefits, risks, and costs clearly
Achieve individual sales and cross-sell targets
FAIS & Compliance
Operate within FAIS licensing, RE requirements, and supervision (where applicable)
Maintain up-to-date product knowledge, CPD hours, and regulatory training
Ensure proper record-keeping and advice documentation
Apply TCF principles at all times
Customer Relationship Management
Build long-term customer relationships
Proactively manage customer portfolios
Handle escalated service issues and complaints
Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers
Promote efficient service, alternative banking channels,
Uphold Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment.
Operational Excellence
Ensure accurate capturing of sales, applications, and documentation
Identify and escalate operational, conduct, and compliance risks
Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies, National Senior Certificate/ Matric (Grade 12)Skills Required
- National Diploma or Advanced Certificate in Business, Commerce, or Management Studies
- National Senior Certificate or Matric Grade 12
- FAIS licensing and applicable regulatory examination requirements
- Maintain required CPD hours and regulatory training
Absa Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Absa Group and has not been reviewed or approved by Absa Group.
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Healthcare Strength — Medical aid, group life, disability, and funeral cover are described as comprehensive, with features such as terminal‑illness advances and beneficiary grocery benefits. Wellness and assistance offerings support overall financial and personal wellbeing.
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Retirement Support — A pension fund and group retirement arrangements are positioned as core benefits within fixed remuneration. Retirement coverage is embedded alongside other protections as part of standard employment.
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Equity Value & Accessibility — Employee share‑ownership (eKhaya) and equity‑linked awards broaden wealth‑sharing, with dividends or cash‑equivalent participation in some markets. This provides longer‑term value beyond base pay.
Absa Group Insights
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
