What you'll do
- Monitor real-time operations across cities to ensure proper implementation of SOPs (dispatch communications, surcharge adjustments, manual allocation).
- Support weekly mission rollouts for drivers by preparing spreadsheets and aligning with stakeholders to boost driver LTV.
- Analyze weekly KPIs and propose action plans to address gaps and optimize performance.
- Track supply vs demand growth across cities, identifying imbalances and supporting cross-functional alignment.
- Conduct weekly analyses on vehicle type performance to flag key deviations or growth opportunities.
- Develop and execute weekly driver communication plans.
- Benchmark driver pricing and earnings versus competitors to ensure our market competitiveness.
What You'll Need
- Bachelor's degree in Business, Engineering, Economics, or related fields.
- Advanced English (written and spoken).
- Strong Excel skills (data analysis, dashboards).
- Solid analytical skills with the ability to extract insights and translate them into actionable plans.
- Strong communication skills, both verbal and written.
- High attention to detail and organizational skills.
- Proactive attitude with a hands-on approach to problem-solving.
- Strong attention to detail and organizational skills.
Top Skills
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
