Be an Early Applicant
Dynatrace delivers answers and intelligent automation from data.
The Role
Your role at Dynatrace
Dynatrace is seeking a Junior Business Analyst who will work within the greater Business Systems team. This individual should be experienced with CRM technology (Salesforce) and have strong communication, documentation, and stakeholder management fundamentals. This role requires someone who can comfortably work with stakeholders by asking questions even if they may seem inconsequential to understand the root issue, they need to solve. We are looking for someone that is a self-starter with an inherent drive for process and delivery excellence. Specifically, this individual will work within a scrum team that supports our Support, Success and Professional Services team.
Responsibilities
What will help you succeed
Preferred Requirements
Why you will love being a Dynatracer
Dynatrace is seeking a Junior Business Analyst who will work within the greater Business Systems team. This individual should be experienced with CRM technology (Salesforce) and have strong communication, documentation, and stakeholder management fundamentals. This role requires someone who can comfortably work with stakeholders by asking questions even if they may seem inconsequential to understand the root issue, they need to solve. We are looking for someone that is a self-starter with an inherent drive for process and delivery excellence. Specifically, this individual will work within a scrum team that supports our Support, Success and Professional Services team.
Responsibilities
- Analyze and document business processes, both as-is and to-be
- Work with the business to gather functional and non-functional requirements
- Consult and partner with business stakeholders on the best path forward, always bringing it back to core requirements, and using horizontal thinking to ensure successful solutions
- Partner with Product Owners to manage a backlog of work
- Work with a delivery team to deliver work in an Agile Scrum process - familiar with prototyping and delivering iteratively
- Have integration experience, familiarity with source-to-target requirements
- Communicate relentlessly - document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders
- Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.)
What will help you succeed
- At least 2+ years working as a Business Systems Analyst or Business Analyst
- Salesforce experience (ServiceCloud)
- Customer Success Manager and Professional Services workflow familiarity
- Boomi or other iPaaS experience
- Proficiency with business systems analysis, requirements gathering, process documentation
- Proficiency with Agile Scrum
- Strong understanding of SDLC
- JIRA experience
Preferred Requirements
- Certinia
- Totango and Zendesk familiarity
- Organized, with attention to detail emphasizing process, completeness and accuracy
- Impeccable communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
What the Team is Saying
Michael Polter
Sr Customer Success Engineer
Jamie Mallett
Sr Manager, Sales Program Management
Trevor Ealy
VP, GTM & Enablement
Hannah Fleming
Enterprise Expansion Account Executive
Kristen Hanlan
Sr Manager, Sales Development NORAM
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
Gallery
Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
Typical time on-site:
2 days a week
Global Headquarters
Singapore
Barcelona, ES
Bengaluru, IN
Brisbane, AU
Brussels, BE
Canberra, AU
Denver, CO
Detroit, MI
Dublin, IE
Gdańsk, PL
Graz, AT
Hagenberg, AT
Hanyang, KR
Innsbruck, AT
Klagenfurt, AT
Linz, AT
Lisbon, PT
Madrid, ES
Maidenhead, GB
Melbourne, AU
Milan, IT
Mountain View, CA
Mumbai, IN
Munich, DE
New Delhi, IN
Paris, FR
São Paulo, BR
Stockholm, SE
Sydney, AU
Tallinn, EE
Tel Aviv-Yafo, IL
Tokyo, JP
Utrecht, NL
Vienna, AT
Wellington, NZ
Zürich, CH
Learn more
