Join Blossom!
We are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are committed to developing simpler and more innovative financial services that assist credit unions in serving their current members and attracting new ones. We are building the next-generation technology layer for credit unions.
www.blossom.net
We are seeking a Junior Back-Office CMS & Technical Support specialist to join our growing team. If you're detail-oriented, eager to learn CMS tools and workflows, and excited about helping ensure smooth, accurate content and a seamless experience for clients and teams alike, we want to hear from you.
About This JobWe're looking for a Junior Back-Office CMS & Technical Support specialist to join our Implementation and Support team. In this role, you'll be the operational backbone that keeps our CMS platforms accurate, up to date, and running smoothly supporting both internal teams and clients. You'll work closely with Implementation PMs, Training, and Product teams to upload and configure content, troubleshoot routine technical issues, and ensure a consistent, high-quality experience across web and platform pages. This is a great opportunity for someone who enjoys structured, detail-oriented work, has a knack for learning new tools quickly, and wants to grow into a more technical or project-management-focused role over time.
If you're organized, tech-curious, and enjoy solving problems while helping others succeed, we'd love to meet you.
Key Responsibilities- Upload and configure content within the CMS based on client or internal team specifications.
- Ensure content accuracy, proper formatting, and consistency across web and platform pages.
- Respond to and resolve routine technical inquiries related to CMS functionality and basic content issues via ticketing system, email, or calls.
- Collaborate with the Training or Product teams to test and validate content display across various devices and user roles.
- Train clients or team members on CMS usage for uploading, editing, and managing content.
- Escalate CMS bugs, content rendering issues, or configuration failures to Project Managers or Development teams with proper documentation.
- Maintain accurate and up-to-date logs of CMS activity, configurations, and client requests in the support tracking system.
- Assist in drafting or updating internal documentation and FAQs related to content management practices.
- Support cross-functional teams by uploading and verifying training materials, client documentation, and promotional content.
- Participate in QA processes for new CMS templates or features before rollout.
- Engage in ongoing learning to enhance familiarity with CMS tools and evolving digital publishing standards.
- Provide configuration support and assistance on other product or system implementations as needed.
- 0–2 years of experience in technical support, back-office operations, content management, or a related field.
- Basic understanding of CMS platforms (experience with any CMS is a plus, but not required — we'll train you).
- Strong attention to detail and commitment to accuracy and consistency.
- Good written and verbal communication skills, in [insert required language(s), e.g., Spanish and English].
- Comfortable working with ticketing systems, spreadsheets, and documentation tools.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- A proactive, problem-solving mindset — willing to escalate issues clearly and follow up until resolved.
- Eagerness to learn new tools and adapt to evolving digital publishing standards.
- Prior experience with CMS platforms, ticketing systems (Zendesk, Freshdesk, Jira, etc.), or basic HTML/CSS knowledge.
- Experience in client-facing support or training roles.
- Familiarity with QA processes for digital products.
Perks
- 100% Remote work
- Compensation in USD
- Flexible working hours (results-oriented, not time-based)
- Performance-based bonuses
- Paid time off (PTO)
- Learning & development budget (courses, certifications, events)
- Work with international teams and global products
- High ownership and autonomy in product decisions
- Opportunity to grow into Lead / Head of Product roles
- Access to AI tools and innovation-driven environment
Apply Now!
Skills Required
- 0-2 years of experience in technical support, back-office operations, content management, or related field
- Basic understanding of CMS platforms
- Strong attention to detail and commitment to accuracy
- Good written and verbal communication skills
- Comfortable using ticketing systems, spreadsheets, and documentation tools
- Ability to manage multiple tasks and deadlines
- Proactive, problem-solving mindset and willingness to escalate and follow up
- Eagerness to learn new tools and adapt to evolving digital publishing standards
- Prior experience with CMS platforms, ticketing systems (Zendesk, Freshdesk, Jira), or basic HTML/CSS knowledge
- Experience in client-facing support or training roles
- Familiarity with QA processes for digital products
What We Do
Blossom is a growing ecosystem of fully integrated core banking, digital banking and payments solutions. Born in the cloud and reimagined with credit unions to replace outdated systems and patchwork tools, one vendor at a time. Founded in 2020, Blossom acquired HomeCU in the same year, went live with its new platform in 2023 and acquired CUProdigy in 2024. Today, the company serves close to 400 credit unions, thousands of employees and millions of members. Headquartered in Ogden, UT and Coral Gables, FL, Blossom is on a mission to build the first intelligent banking system that puts credit unions at the center of their members' financial lives, helping local communities thrive and transforming the way people experience money.
