Jobs at Blossom (blossom.net)

Own and optimize Blossom’s end-to-end lead generation and digital presence using AI-native tools. Build pipeline across credit unions and adjacent markets, run integrated demand generation (content, SEO, paid, email, LinkedIn), manage HubSpot rev ops and analytics, deploy agentic AI workflows and GEO strategies, produce publish-ready content, and iterate campaigns to drive measurable pipeline.

Build and maintain production mobile apps (iOS and Android) using React Native. Ship OTA updates, write detailed specs, validate AI-generated code, work with backend services, and own products end-to-end in a fintech environment.

Lead pilot programs and beta launches, manage multiple client implementation projects, design scalable onboarding and implementation processes, coordinate product/engineering/support/client stakeholders, document playbooks, drive adoption and change management, and optimize workflows for smooth rollouts from pilot to full implementation.

Scrum Master responsible for driving Agile adoption, facilitating ceremonies, removing impediments, coaching teams, managing multiple Agile teams, aligning stakeholders, handling planning and resource constraints, resolving conflicts, and promoting continuous improvement to enhance team performance and deliver product outcomes.

Manage Blossom's compliance and risk programs: lead SOC 2 Type II and PCI DSS audit lifecycles, maintain ERM and risk register, coordinate remediation, embed compliance in product SDLC, run vendor risk assessments, oversee security awareness training, and report program status to the CFO.

Technical owner for platform scalability, reliability, observability, and deployment automation on AWS. Lead multi-cluster and tenant provisioning initiatives, build CI/CD pipelines and internal tooling, operate observability stack, reduce operational risk via reliability engineering, drive CI/CD modernization, collaborate with Engineering and Customer Success, and maintain architecture documentation and governance.

Provide Tier 1 support for credit union clients using core banking platforms. Diagnose and resolve member data, transaction, account maintenance, and configuration issues; log and escalate tickets; assist with installs and updates; maintain documentation and knowledge base; deliver user training and excellent client service.

Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.

Lead technical delivery for client onboarding including discovery, data migration, platform configuration, testing, and go-live. Design migration strategies, build implementation playbooks and automation, mentor implementation engineers, serve as primary technical client contact, coordinate cross-functionally, mitigate technical risks, and drive continuous process and tooling improvements.

Own full implementation lifecycle for the digital banking platform: configure systems, integrate REST and GraphQL APIs, manage mobile app releases, troubleshoot with TypeScript, PostgreSQL and AWS, support UAT and go-live, monitor post-deployment performance, document processes, mentor juniors, and identify automation opportunities.