Pipedrive

Junior (Associate) IT Support Engineer

Posted 11 Days Ago

Be an Early Applicant

Lisbon

In-Office

Junior

Software

The Role

Support internal customers in endpoint security and access control, troubleshooting support issues, and improving procedures within the Global IT Service Management team.

Summary Generated by Built In

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for an associate IT support engineer to support our internal customers and stakeholders in our Lisbon office, working in our Global IT Service Management team. This role is office-based. You should have a proficient level of application and endpoint support knowledge, and be able to use your initiative to develop and improve support procedures and processes. If this sounds like a job for you, get in touch; we’d love to meet you!

Your new adventure:

Improve and maintain endpoint security and access control solutions according to internal policies, procedures, and technical guidelines
Improve and maintain technical solutions in global offices
Support business users and stakeholders according to the global schedule
Execute defined tasks and procedures across a range of technologies
Work across the business on projects and programs that deliver value to our business stakeholders
Create new procedures and documents as part of the Global Business Systems Application Engineering Excellence program

Does this sound like you?

At least one year of experience in IT support is a plus
Strong communication skills with effective listening and interpretative abilities
Knowledge of endpoint management and business applications
Experience working within processes to deliver defined support solutions
Familiarity with troubleshooting support issues
Experience working as part of a team
Comfortable working with others within a support solution lifecycle
Experience working collaboratively with stakeholders across business functions to mitigate and resolve support issues
Basic-level proficiency with platforms such as Atlassian (Jira, Confluence), Okta, Google Workspace, Jira Service Management, MDM tools, and Slack

Why Pipedrive?

People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
We’ve got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

#LI-Hybrid #LI-VMUC

We’re on the lookout for an associate IT support engineer to support our internal customers and stakeholders.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.