Junior Analyst, Pega

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

POSITION SUMMARY
Owens & Minor delivers significant and sustained value across the breadth of the Healthcare industry – from acute care to patients in their homes, Through Apria & Byram Healthcare.
Our innovative company is looking to fill the role of Junior Analyst, Pega Systems. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. 

ESSENTIAL JOB FUNCTIONS:  

•    Respond to and resolve day to day issues reported by users based on SLA timelines.
•    Defect fixes and debugging using clipboard, Tracer and Live UI tool. 
•    Utilize PDC for monitoring, trouble shooting and debugging of solutions.  
•    Knowledge in Creating Pega Cloud Ticket / Requests.
•    Take lead to manage incidents and guide the teammates.
•    Escalate complex issues to appropriate team and level, serve as communication point for involved resources.
•    Perform day-to-day system maintenance tasks Like Production health.
•    Understand the design and can support Analysis/Implementation  of PEGA Enterprise Class Rules, Flows, Activities, Correspondence, Case Management and Data Pages, Agents, UI design, Dashboards and Reports. 
SUPPLEMENTAL JOB FUNCTIONS:  

•    Need to Work in Rotational Shifts , On-call responsibilities.
•    Performs additional duties as directed.

Qualifications

EDUCATION & EXPERIENCE:  

•    Bachelor’s degree in computer science, Information Technology, or a related field.
•    At least 1-2 years of hands on experience application Support / Enhancement in Pega PRPC V8.x.
•    Proficient in using PDC for trouble shooting and monitoring.
•    Pega certified Systems Architect (CSA).
•    Good problem-solving skills and able to drive incidents communication and continuous engagement with Effected Users & Business stakeholders.
•    Ability to collaborate with diverse remote teams, managing through a matrix structure
•    Familiar with various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports.
•    Knowledge in Core Java & Relational database (Oracle, MS SQL, PostgresSQL).
•    Basic Knowledge on Pega Admin Studio.
•    Experience in Any of Ticketing tools like Service Now.
•    Agile methodology experience preferred

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.