About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Lebanon, Qatar, and Kuwait from our Dubai-based headquarters.
About Role: We are looking for a skilled Junior Al Support & Training Specialist. The role focuses on managing customer communications through mass email and SMS campaigns, supporting AI automation processes, and preparing reports and content.
Key Responsibilities:
- Support AI-driven automation workflows for communication and marketing.
- Prepare accurate reports and performance dashboards on campaign results.
- Write and edit articles, updates, and communication materials.
- Ensure message compliance, accuracy, and delivery success.
- Provide minimal direct customer communication if required.
- Collaborate with internal stakeholders to align messaging and automation processes.
Requirements
- Experience with email marketing tools, SMS platforms, and automation systems.
- Knowledge of AI automation tools is a strong advantage.
- Strong reporting, analytical, and organizational skills.
- Excellent written communication in English and Arabic.
- Prior experience in digital marketing, customer communication, or automation preferred.
- Ability to operate an Intercom system will be a huge advantage.
Benefits
- A dynamic and inclusive work environment.
- The opportunity to work with a leading ticketing provider in GCC.
- A chance to contribute to the entertainment industry and help shape experiences for thousands of users.
Skills Required
- Experience with email marketing tools
- Experience with SMS platforms
- Experience with automation systems
- Knowledge of AI automation tools
- Strong reporting, analytical, and organizational skills
- Excellent written communication in English and Arabic
- Prior experience in digital marketing, customer communication, or automation
- Ability to operate an Intercom system
What We Do
Platinumlist is the leading entertainment discovery and monetisation platform, and the premier ticketing platform in the Middle East, providing seamless booking solutions for events, attractions and experiences in the UAE, Saudi Arabia, Bahrain, Qatar, Oman, Kuwait and beyond. We empower organisers with advanced ticketing technology, marketing tools, and data insights to maximize reach and revenue. From live entertainment to travel experiences, Platinumlist connects customers with top events while ensuring a smooth and secure booking process. Our platform simplifies ticket sales, access control, and audience engagement.
