Junior Account Manager

Join Logistics UK as a Junior Account Manager and play a key role in building strong, lasting relationships with our members. This is a dynamic opportunity to drive revenue growth, support service renewals, and expand our customer base, all while making a tangible impact on the success of the UK’s leading business group in the logistics sector.

Joining us means being part of a forward-thinking organisation at the forefront of the logistics industry. You will have the chance to network with key players, develop your expertise, and influence one of the most critical sectors in the UK.

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

This role offers the opportunity to build and strengthen relationships with Logistics UK customers, driving service renewals and revenue growth through proactive account management. You’ll manage an existing client portfolio, win new members, and use the CRM system to track activities and uncover new opportunities, making a real impact on the business’s success.

• Manage Accounts – Oversee a member portfolio, ensuring renewals, debt control, and annual growth.
• Drive Sales – Identify upsell/cross-sell opportunities, recruit new members, and manage the sales pipeline.
• Handle Leads – Pass qualified opportunities to field reps and maintain accurate customer records.
• Admin & Reviews – Complete post-sales administration and achieve daily account review targets.
• Collaborate & Uphold Values – Share best practices, support colleagues, and embody LUK’s core values.

• Customer-Centric Mindset – Genuine interest in understanding customer needs through active listening and providing the right solutions.
• Customer Service Background – Experience in delivering excellent customer support, building strong relationships, handling queries effectively, and identifying opportunities to enhance customer satisfaction and loyalty.
• Strong Interpersonal Skills – Comfortable engaging and building rapport with customers and stakeholders at all levels.
• Professional Telephone Presence – Friendly, confident, and engaging manner over the phone.
• Persuasive Communication – Ability to communicate clearly, negotiate effectively, and positively influence decisions.
• Goal-Oriented Approach – Enjoys working towards targets and delivering strong results.

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind