Associate Account Manager

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Associate Account Manager (Workday Professional Services)

Overview: The Associate Account Manager is responsible for overseeing the ongoing Workday application management support services for our customers. They manage the client partnership and communicates priority of work based on client business objectives internally and interfaces directly with Strada delivery team (onshore and offshore).

The Associate Account Manager serves as a conduit for issues within the Workday application and consults on new enhancements and functionality to meet customer business needs. This consists of acting as the primary contact for clients, providing direct customer service.

Key Responsibilities:

• Act as the primary client contact in the delivery of AMS Services to transactional clients.Effectively manage adjusting priorities and deliverables for a portfolio of 5-12 clients.
• Provides all account management support and contract oversight including new client onboarding, status and service usage reporting and invoicing review.
• Executes tasks with minimal supervision to ensure quality delivery and client satisfaction.
• Manages customer accounts to ensure on-time, quality, and successful delivery of service including oversight of all work requests.
• Identify additional opportunities for enhanced services for our customers.
• Liaise between business, technical, and sales stakeholders and contacts.

Knowledge and Skills Proficiencies:

• Self-starter; Takes initiative to build skills in other areas by leveraging available resources.
• Excellent communication skills in English, both verbal and written, including clear articulation of complex messages and requirements.
• Ability to be effectively and actively engaged on multiple, concurrent accounts.
• Ability to prioritize and organize work to ensure overall timeliness and quality standards in a fast-paced environment and to adapt to frequent change.
• Exhibits problem-solving skills, including troubleshooting issues and escalates as appropriate.
• Comfortable working across global organizations.
• Ability to maintain professionalism in the face of tight deadlines and difficult situations.
• Intermediate Microsoft skills (Excel, PowerPoint, Outlook, Word, etc.).

Work Experience:

• 1 to 3 plus years’ experience preferred in client or project management.
• Experience with Workday or equivalent platform is a plus.
• Experience with a ticket management software such as Jira is a plus.
• Ability to lead, coordinate, and motivate technical staff.

Education:

• Bachelor’s Degree or equivalent experience is preferred.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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